Area General Manager

Smart Managed Solutions

  • London
  • Permanent
  • Full-time
  • 5 hours ago
Why work for Smart?Benefits: Birthday off, 25 days holiday entitlement + Bank Holidays, Life Assurance, 3 days fully paid volunteering daysAt Smart, we help the worlds leading companies maintain their facilities to the best possible standards through a customer centric experience. Over the past 10 years, we have worked in the world’s top data centres and commercial facilities providing quality engineering services.We are one of the few facilities companies that understand people are at the core of every organisation and are the most important investment we will ever make. Even as technology advances and buildings change, it is our leadership and personal contributions of Smart individuals that ultimately set us apart from competitors.Smart is not a faceless corporation. We are an operationally lead business focused on providing visible management and a team that believe in our core behaviours – Integrity, Passion and Empowerment - that's the smart way. We invite the successful candidate to come along on our journey and adapt the Smart Culture we have created.Role PurposeThe Area General Manager is to ensure satisfactory delivery of services against contractual terms and conditions, meeting and exceeding client expectations and ensuring the contractual expectations of Smart Managed Solutions are achieved.
Ensure the availability of all critical systems to minimize the risk to the client’s business. Oversee all operational maintenance work is carried out in accordance with client and company policies and procedures and within health and safety legislative requirements.Key Duties
  • Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities.
  • Ensure contractual P&L levels are obtained and superseded and an in-depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with their line manager/Service Director.
  • Ensure contractually agreed KPI’s/SLA’s are met.
  • Ensure monthly reports are produced on time detailing contractual performance, identifying variations to budgets and measures to deploy to bridge any gap.
  • Attend strategic contractual/operational meetings with the client on a regular basis, or as required.
  • Ensure all equipment is maintained to the highest standard.
  • Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPI’s and SLA’s as necessary.
Education and Training:Recognised qualification in either of the following:
  • Electrical (BS7671 18th Edition), Electrical (C&G2391 Inspection and Testing),
  • C&G Mechanical & HVAC
  • ILM Level 3-5
  • HV Qualification
  • IOSH
  • NEBOSH
At Smart, we’re more than just a company - we’re a community dedicated to shaping the future of facilities management. We value innovation, growth, and collaboration, empowering our team to thrive and make a lasting impact.With a commitment to your development and well-being, we provide the support, opportunities, and recognition you need to excel.Join us, and help build a smarter, more sustainable world.

Smart Managed Solutions