Deputy Operations Manager - N Ireland
- Coleraine, Co Londonderry Londonderry
- £30,000-32,000 per year
- Permanent
- Full-time
- To develop and build credible customer relationships, ensuring professional management and delivery of services to our clients.
- To understand and respond to the needs of our client on site effectively and efficiently.
- To monitor the performance of all services provided on site, investigate any service failures and agree corrective actions with all relevant parties.
- To ensure sufficient materials and equipment are on site in a timely fashion to support the site cleaning specification.
- Deputise for Operations Manager - may include approval of Purchase Order's & TVR
- To pro-actively manage contract retention, ensuring client requirements are met and appropriate relationships are built. In line with KPI targets.
- To help manage a team of Regional Supervisors and support the overall efficient operations of client contracts.
- To ensure we employ the right people with the right skills at the right time.
- To manage and monitor employees on site, including performance, disciplinary and training with the support of area supervisor.
- To ensure all employees are trained to specified training requirements and identify and action training requirements in conjunction with the Compliance Co-ordinator..
- To manage all employee relations issues in line with the Company policies and procedures and in conjunction with the Operations Manager & HR Department.
- To manage and co-ordinate payroll for employees who fall within your remit.
- To manage absenteeism for both short and long term absences which affect service delivery, ensuring processes are followed to minimise costs.
- To provide regular, timely and accurate updates to the Management team as required.
- To manage and maintain budgets to achieve KPI targets.
- To make sure you meet the legal, company and client regulations for fire, health, safety and environment, including reporting requirements.
- To regularly review service standards and identify and report potential efficiencies to the contract.
- Demonstrable track record (at least 2 years) in a supervisory/ management role within the Soft Services Security/Cleaning industry;
- Knowledge of delivering operational excellence across a multi-site environment;
- Proven ability to plan and manage operational process for maximum productivity;
- Ability to develop and maintain strong client relationships;
- Strong working knowledge of industry regulations and legislative guidelines;
- Ability to remove barriers and drive innovation