Restaurant Operations Manager - The Coach - Roe Valley ResortJOB TITLE: Restaurant Operations Manager - The Coach - Roe Valley ResortJOB REFERENCE: OMC 09/25HOURS OF WORK: 5 days out of 7, including weekendsSalary: £40,000 - £45,000, Depending on experienceAbout the role;This is a high-volume, fast-paced restaurant and we are seeking to recruit a new Operations Manager. Your role will be to lead a team of staff including restaurant managers, supervisors, waiting and bar staff ensuring the highest quality services and experiences to all our visiting guests whilst working within wage, purchasing, and sales budgets.If you believe, you have what it takes to become an integral part of our team and can show experience in the skills below then we look forward to hearing from you!About the roleThe position:The main responsibilities for this position include but are not limited to;Managing all day-to-day operational issues relating to the restaurant including staffing, training, rostering, purchasing, and managing budgets.Ensuring that the restaurant is run efficiently on a day-to-day basis with adequate staff cover at all times.Liaising with restaurant managers and Head Chef on a daily basis and collaborating closely to drive sales and continually improve standards of food, menus, and service.Overseeing dining reservations using ResDiary, managing all seating allocations, customer comments, and reservation notes.Assisting in the management of drink stocks and ordering restaurant supplies.Working with the Marketing and restaurant reservations team to develop monthly sales strategies and promote events.Liaising with the HR Department in relation to any employee and/or recruitment needs ensuring all people management policies and procedures are adhered to.Addressing any customer complaints directly either face-to-face, email, TripAdvisor, and/or social media channels.Carrying out the opening and closing procedures of the restaurant, including till reconciliations and other key holder duties.Demonstrating effective communication skills with staff and managers at all levels.Assisting in the training and development of all restaurant staff and managers.Attending regular senior management meetings and holding regular staff meetings with the restaurant team.Attending any training that has been set up to aid your personal development.The person:Applicants must:Have at least 3 years of senior managerial experience within a restaurant/bar and/or hotel.Have experience working in a high pace, busy hospitality environment.Have experience in carrying out opening and closing procedures of a restaurant including till reconciliations and other key holder duties.Have sound financial acumen.Hold adequate ICT skills.Be able to demonstrate an ability to lead, motivate and inspire a team.You must be performance-driven with a focus on implementing a culture of excellent customer service.Have good organisational skills, be able to work well while under pressure, and show initiative whilst multi-tasking.Have a sense of pride in the delivery of high standards of presentation and the Galgorm Collection brand.Perks of the job!!We're passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path, or want to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities. Why work for us? Click here to view our work perks!We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.Please be aware that by applying for this post you are consenting to Galgorm Collection processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from our HR department, please contactGALGORM COLLECTION ARE AN EQUAL OPPORTUNITIES EMPLOYERAbout the companyGalgorm Collection Resort, Northern Ireland's premier luxury retreat. Set amidst 380 acres of lush parkland along the River Maine, this award-winning resort offers a world-class Thermal Spa Village, exceptional dining, and 125 stylish rooms and suites. With a choice of three renowned restaurants, riverside hot tubs, and elegant wedding venues, Galgorm blends modern indulgence with timeless charm, creating the ultimate escape for relaxation, romance, and adventure.Roe Valley Resort, one of Northern Ireland's premier golf and spa resorts. Overlooking its own stunning 18 hole parkland golf course and set amidst the gorgeous surroundings of the Roe Valley Country Park, this 4 star luxury hotel boasts a choice of two quality restaurants and 118 stylish en suite rooms that blend the charm of a country house estate with modern luxuries and conveniences.Required CriteriaDesired CriteriaSkills you'll need
