Ward Clerk

NHS

  • Sheffield
  • £24,465 per year
  • Permanent
  • Full-time
  • 1 day ago
We are seeking an enthusiastic and dynamic team player with proven admin skills. You need to be flexible and reliable to provide efficient and effective admin duties supporting the multi-disciplinary team in Neurosciences.We are seeking confident individuals with excellent communication skills and a professional, tactful and diplomatic approach to work within our busy department.This is a demanding but interesting and varied role. The successful candidate must possess the ability to work as part of a team and the initiative to work unsupervised when necessary. An understanding of confidentiality is essential as well as a commitment to delivering excellent customer service. You must be educated to a GCSE grade 4/C or above in English and Maths (or equivalent experience) and have experience working in an admin environment.Previous hospital experience including knowledge of EPR would be desirable. Effective communication skills and excellent keyboard skills are also essential. Full training for this post will be provided.The post will predominantly be at the Royal Hallamshire Hospital and a flexible approach to a working is required.Main duties of the jobAs a ward clerk you will be working within the neurosciences department to provide a comprehensive administrative service.You will be dealing with members of the public and linking with medical staff at all levels both face to face and on the telephone. The role involves a combination of reception based work and coordinating admissions and discharges.We are looking for somebody enthusiastic, polite and professional with great communication skills to join our hard working team. They will need experience in dealing with members of the public and providing an excellent service. In addition to this, we are looking for someone comfortable performing office duties such as answering phones and with previous experience using IT systems. As this role involves interactions with patients, professionalism and adhering to GDPR is imperative.This role includes shift work between the hours of 7am to 10pm, Monday to Sunday ( on a rota basis to be shared within the team).About usYou will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives together with the provision of an excellent health and well-being support service.DetailsDate posted01 September 2025Pay schemeAgenda for changeBandBand 2Salary£24,465 a year pa/pro rata for part time staffContractPermanentWorking patternFull-time, Part-timeReference number190-0520-DIR-SJob locationsRoyal Hallamshire HospitalSheffieldS10 2JFJob descriptionJob responsibilitiesPlease view the attached Job Description and Person Specification documents for full details regarding this post.When completing your application please ensure that you clearly demonstrate how you meet the role criteria. Job descriptionJob responsibilitiesPlease view the attached Job Description and Person Specification documents for full details regarding this post.When completing your application please ensure that you clearly demonstrate how you meet the role criteria.Person SpecificationEducation and QualificationsEssential
  • GCSE at Grade 4/C in English & Maths (or equivalent qualifications) or relevant experience
Desirable
  • NVQ Level II in Business Administration / Customer Service / IT
ExperienceEssential
  • Experience of working within an office environment
  • Experience of working in a public facing role.
Desirable
  • Experience within the NHS
Further trainingEssential
  • Knowledge of / experience of using information and/or customer service systems.
  • Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable
  • Previous experience of PAS / Infoflex / SystmOne (area specific software)
  • Previous experience Infoflex / 59R Software
Skills & KnowledgeEssential
  • Understanding of data protection issues and the ability to maintain confidentiality
  • Excellent communication skills, with ability to deal with staff at all levels.
  • Displays use of initiative with effective organisational skill
  • Ability to prioritise and work to strict/conflicting deadlines
  • On-going commitment to personal development
Person SpecificationEducation and QualificationsEssential
  • GCSE at Grade 4/C in English & Maths (or equivalent qualifications) or relevant experience
Desirable
  • NVQ Level II in Business Administration / Customer Service / IT
ExperienceEssential
  • Experience of working within an office environment
  • Experience of working in a public facing role.
Desirable
  • Experience within the NHS
Further trainingEssential
  • Knowledge of / experience of using information and/or customer service systems.
  • Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable
  • Previous experience of PAS / Infoflex / SystmOne (area specific software)
  • Previous experience Infoflex / 59R Software
Skills & KnowledgeEssential
  • Understanding of data protection issues and the ability to maintain confidentiality
  • Excellent communication skills, with ability to deal with staff at all levels.
  • Displays use of initiative with effective organisational skill
  • Ability to prioritise and work to strict/conflicting deadlines
  • On-going commitment to personal development

NHS