3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.Job Description:Senior Customer Service Representative (Automotive) (m/f/x)The Impact You’ll Make in this RoleAs a Senior Customer Service Representative for the Automotive customers you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.Here, you will make an impact by:Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needsProactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary.Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities.Preparing and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and OTIF improvementsCollaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims.Participating in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency.Your Skills and ExpertiseTo set you up for success in this role from day one, 3M is looking for candidates who meet following minimum requirements :Bachelor’s degree or higher from an accredited institution or equivalent professional experienceStrong skills of ERP and CRM systems. (SAP and SalesForce desirable)English fluent verbal and written (knowledge of any additional European languages will be an asset).Additional knowledge / nice-to-have skills / preferred qualifications that could help you succeed even further in this role include:Highly self-motivated.Ability to work in culture of compliance.Strong interpersonal and relationship building skills.Strong Networking and team working ability.Proactive approach to job responsibilities.Flexibility to adapt quickly to changing priorities.Analytical / problem solver.Job specifics:Location - can be based in either the Manchester or Bracknell 3M officeWorking pattern - Full time with minimum 4 days per week in the officeResources for YouFor more details on what happens before, during and after the interview process, check out the Insights for Candidates page at If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.3M Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.
