Customer Service representative

• Act as the main liaison between Supply Chain, Sales, and the customer.
• Process and track orders using internal systems (e.g., SAGE, Zoho, Excel).
• Monitor stock levels, delivery schedules, and identify potential disruptions.
• Use system data to support resolution of any supply-related issues.

• Handle enquiries regarding stock availability, order updates, and deliveries.
• Ensure timely delivery by proactively managing workflow through system tools.
• Maintain accurate records of customer interactions.
• Work with internal teams to resolve recurring customer concerns.

• Provide Sales with supply insights to manage customer expectations.
• Assist with special customer requirements such as priority shipments or custom orders.

• Help streamline internal processes for order management and customer service.
• Use data analysis to identify areas for improvement.
• Take part in cross-functional projects to improve efficiency and customer experience.

• Strong written and verbal communication skills.
• Good organisational abilities and a knack for prioritising tasks.
• Comfortable using Microsoft Office (especially Excel and Word).
• Able to work calmly under pressure and focused on delivering solutions.
• A people-first mindset with a strong sense of doing the right thing.

• Minimum of GCSEs or equivalent.
• Experience in customer service, sales support, or logistics is a plus-but not essential.
• Relevant coursework in business admin, customer service or logistics is an advantage.

• A collaborative, friendly team environment.
• Opportunities for learning and development.
• Stable full-time hours with a healthy work-life balance.
• PPE and full training provided.

LogicMelon