IT Technician Apprentice
- Wolverhampton
- £15,000 per year
- Permanent
- Full-time
In 2008, James Morris and Bradley Clegg formed Concero to help design, build and support education organisations by delivering outstanding specialist technology services and solutions.Overview:
The 'IT Technician Apprentice' plays an essential role in the caring, successful delivery of our education-centric technology services. Your primary focus is to attend and enable school communities to feel comfortable and confident using education technology for teaching and learning by providing the technical know-how to deliver the best possible digital environments.You will be providing broad 1st line technical problem solving/network management as well as building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA).Responsibilities:
- Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer.
- Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA. This will include computers, servers, peripherals and cloud-based applications.
- Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes.
- Act as point of contact regarding all technical issues with manufactures, suppliers, ISP and external support organisations.
- Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met.
- Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way.
- Identify and raise issues, escalate or resolve where required and offer solutions to queries providing a customer interface (using all means for communication tools) to ensure the best possible customer experience.
- Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times.
- Basic IT skills.
- Willingness to learn.
- Team player.
- Communication skills.
- Attention to detail.
- Initiative and drive.
- 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- Health & wellness - We take health and wellness seriously. Our benefits package includes:
- Medical
- Dental and vision optical coverage cover for employees, and their partners and dependents (based on age).
- Flexibility - Concero is a safe, secure, and supportive place to work centred around a flexible working culture.
- We believe that quality time outside the office is vital, which is why we offer a competitive holiday allowance (plus bank holidays).
90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.About QA:Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.Interested? Apply now!