Customer Service Advisor

First Fence

  • Derby
  • £27,810 per year
  • Permanent
  • Full-time
  • 3 days ago
Company Description🌟 Welcome to First Fence - where security meets innovation! 🌟As industry pioneers in Security and Temporary Fencing, we're all about unbeatable service and competitive prices. Our dedicated team goes above and beyond to exceed customer expectations.Salary: £27,810 per annumHours: 42.5 hours per week, Monday-Friday between the hours of 08:00-18:00Location: Kiln Way, Swadlincote, DE11 8EA🚀 Why First Fence?
  • 🚚 Same-day delivery across the UK
  • 🌍 Six strategic locations, including our National Distribution Centre
  • 📈 Extraordinary growth since 2010
  • 🏗️ Industry innovators setting new standards
Ready for an exciting journey in a thriving company? Join First Fence, where we're not just securing spaces; we're securing the future. 🛡️💼 #FirstFence #SecurityInnovation #JoinOurTeamPositionAs a Customer Service Adviser, you'll thrive in our fast-paced department, serving as the frontline representative of our company. Your role will be pivotal in delivering exceptional customer service experiences, ensuring each interaction is handled with care, efficiency, and professionalism. From answering and directing calls to resolving complaints and fostering positive relationships, you will play a crucial part in maintaining our high standards of customer satisfaction and loyalty.Duties and Responsibilities
  • Handle incoming calls, emails and messages from customers promptly and professionally, addressing their questions, concerns and requests
  • Investigate and resolve customer complaints, issues or disputes efficiently and effectively, aiming for satisfactory outcomes and maintaining customer loyalty
  • Assist customers with tracking shipments, processing returns and issuing refunds or exchanges as necessary ensuring accuracy and timelines
  • Provide technical assistance to customers experiencing difficulties with products, troubleshooting problems and guiding them through solutions
  • Update and maintain accurate records of customer interactions, transactions, enquiries and complaints in the CRM system for future reference and analysis
  • Coordinate with other departments and your line manager to address customer needs, feedback and improve overall customer satisfaction
  • Stay informed about company policies, procedures and products to provide consistent information to customers
  • Escalate unresolved or complex issues to appropriate supervisors or managers for further investigation and resolution, ensuring a timely and satisfactory outcome for the customer
  • Maintain a positive and professional demeanor in all customer interactions, even in challenging or stressful situations to uphold the company's reputation and brand image
  • Serve as first point of contact for all incoming calls, directing them to the appropriate department or individual within the organisation
  • This list is not exhaustive
RequirementsSkills, Qualifications, Experience and Competencies
  • Clear Telephone manner
  • Excellent written and spoken English
  • Experience using programs like SAP and Microsoft office, including word, excel outlook and PowerPoint
  • Goodorganisation and time management
  • Customer focused with a passion for delivery to the highest standards
  • A true team player who can work collaboratively with others
  • Able to be proactive and act on own initiative
  • Accuracy and attention to detail
  • Good financial knowledge
Other information🌟 Join Us for a Career Beyond Ordinary! 🌟Discover a workplace that values your well-being and success. At First Fence, we're not just offering a job - we're offering a lifestyle!✨ Benefits Snapshot:🚴♀️ Cycle to Work Scheme💸 Discounts and Cash Back Benefits Platform🌈 Holistic Wellbeing Platform🆘 24/7 Employee Assist Programme🌴 33 Days Annual Leave (inclusive of Bank Holidays)🛍️ Employee Product Discounts🏆 Recognition RewardsReady for a career that cares about YOU? Apply now and let's redefine success together! 💼🚀 #JoinTheTeam #CareerGrowth #WellnessMatters #FirstFenceAt First Fence, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe in the principles of Equality, Diversity, and Inclusion (EDI), and we promote a culture that celebrates individual differences and embraces a wide range of perspectives. We firmly stand against any form of discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. Our recruitment process is fair and unbiased, ensuring that all applicants are evaluated solely on their qualifications, skills, and experience. We strive to provide equal opportunities for career growth and development, and we encourage individuals from all backgrounds to apply. By joining our team, you will become part of a vibrant and inclusive community where your unique contributions are valued, and where diversity is not only respected but celebrated.

First Fence