Bookings AdministratorHereford Hospital | Administration | Permanent | Full Time£24,531.00 per annum37.5 hours per weekAt Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.We are looking for a Bookings Administrator in our Hereford Hospital who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.As a Bookings Administrator you will;Process requests received by telephone and e-mail. Obtaining relevant information from the patient, Consultant or Medical Secretary.Booking appointments and procedures on our patient database.Run daily administration reports and share these with different departments within the hospital.Maintain accurate and up to date records of all patients in accordance with company processes and procedures and within agreed timescales.Manage all patient queries during their journey through the hospital.Dispatch communications (reports, emails, telephone calls) to relevant parties to ensure appointments are processed effectively and efficiently and within agreed specified timescales.As an experienced administrator individual you will have the following skills:Previous experience working in a fast paced customer service environmentDemonstrable ability to prioritise and organise a workload of changing priorities in a fast-paced environmentExcellent telephone mannerExcellent verbal and written English communication skillsExcellent working knowledge of Outlook and shared inboxesGood working knowledge of Excel, Word, bespoke databaseExcellent attention to detailAn understanding of the importance of policies and operating proceduresHelping you feel good.We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.Join Nuffield Health and create the future you want, today.Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.It starts with you.
