Onboarding Specialist

Rightmove

  • Newcastle
  • £28,000 per year
  • Permanent
  • Full-time
  • 8 days ago
As the UK’s favourite property platform, Rightmove aims to give everyone the belief that they can make their move. To help us achieve this, we’re looking for a Onboarding Specialist to join our team.You will contribute to the overall success of the RLTS (Rightmove Landlord and Tenant Services) Sales team by onboarding new and existing Rightmove partners, who have purchased our Lead to Keys product to ensure a smooth transition and the retention of the product as part of their package.
The role will involve carrying out training with these agents, ensure they are using all the features available to them and most importantly that they really love the service they receive.What you’ll be doing:
  • Collaborating with the Sales team and Account Managers to drive retention and growth for all Lead to Keys partners.
  • Presenting training to large groups when needed online via Teams/Zoom etc.
  • Ownership of a designated book of specific customers for the full on-boarding lifecycle.
  • Positioning our Rent Guarantee products to all new Lead to Keys users in the first 4 months of go live and referring opportunities to the relevant stakeholders.
  • Identify areas of improvement in the product and provide feedback on a regular basis to the product team.
  • Analyse data to help with retention & growth plans for individual partners.
  • Maintain a CRM database of your customers.
  • Attend departmental and full sales team meetings.
Who you are:
  • Confident at building strong relationships and simplifying SaaS products for all users.
  • Analytical and detail-focused, with the ability to turn insights into results.
  • Quick-thinking problem solver who adapts easily to challenges.
  • Collaborative team player who shares feedback and celebrates success.
  • Proactive about personal growth and ongoing development.
  • Energetic, enthusiastic, and always focused on delivering great customer experiences.
What’s in it for you?People are the foundation of Rightmove – we’ll help you build a career on it.
  • Competitive compensation package.
  • Cash plan for dental, optical, and physio treatments.
  • Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
  • 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
  • Contributory stakeholder pension.
  • Life assurance at 4x your basic salary to a spouse, family member other nominated person in your life.
  • Paid leave for maternity, paternity, adoption, and fertility.
  • Travel Loan, Bike to Work scheme, Rental Deposit Loan.
  • Charitable contributions through Payroll Giving and donation matching.
  • Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts, and move.
About RightmoveOur vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.Despite this growth, we’ve remained a friendly, supportive place to work with employee #1 still working here! We’ve done this by placing the Rightmove How’s at the heart of everything we do. These are the essential values that reflect our culture and include:
  • We create value… by delivering results and building trust with partners and consumers.
  • We think bigger… by acting with curiosity and setting bold aspirations.
  • We care deeply… by being real, having fun, and valuing diversity.
  • We move together… by being one team - internally collaborative, externally competitive.
  • We make a difference… by focusing on delivering measurable impact.
We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!If all of this has caught your eye, you may well be a Rightmover in the making!As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.

Rightmove