Customer Service Administrator
- Rugeley, Staffordshire
- £26,000 per year
- Permanent
- Full-time
£26,000 per annum rising to £27,000 per annumApplicants must have recent experience in a customer service telephone-based role.Rugeley | Full-time, PermanentWorking Hours: Monday to Friday, 9am - 5pm (fully office-based)Why Join Our Client's Team?
Are you passionate about delivering exceptional customer service? Here's your chance to be part of a company that truly values its people and offers fantastic perks to make your work experience enjoyable and rewarding!Benefits:
- Private medical insurance
- 20 days of annual leave plus bank holidays
- Access to exclusive discounts
- Free on-site parking
- Company canteen
- Product Support: Deliver expert advice, guidance, and solutions for repairs and replacement parts, making every customer interaction a positive experience.
- Complaint Resolution: Handle customer complaints with care, turning challenges into opportunities to enhance customer satisfaction.
- System Management: Use Zendesk for efficient data entry and maintain detailed records of customer interactions.
- Logistics Coordination: Organise courier shipments and manage consignments to ensure timely delivery.
- Collaboration: Work closely with internal teams and external partners to resolve issues promptly.
- Communication: Engage with customers across multiple channels including email, phone, and social media, representing the company's values and standards.
- Experience: At least 12 months in Product Support or Customer Service.
- Education: GCSEs in Maths and English (or equivalent) required; A-Levels preferred.
- Skills: Proficiency in Microsoft Word, Excel, and PowerPoint.
- Strong verbal and written communication skills.
- Ability to prioritise tasks to meet customer needs.
- Proactive in completing tasks and problem-solving.
- Skilled at managing multiple responsibilities in a fast-paced environment.