Consultant, Salesforce Technical Support Engineer - Solutions, Deloitte Digital

Belfast
Permanent
Full-time

22 days ago

Connect to your IndustryPart Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients and to society. We're a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there. Fast. Want to help us shape the future? We're looking for experienced engineers to work with our cross-functional teams to make it happen.We embrace the strengths of diverse talent within our team. You may have a brilliant mind, be a confident communicator or a nerd for all things digital, or you may have an impeccable business instinct, a collaborative outlook and a flair for big ideas.Connect to your career at DeloitteDeloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunityWe are seeking a skilled Salesforce Technical Support Engineer to provide exceptional technical assistance to our clients. In this role, you will be responsible for ensuring the smooth operation of our clients' Salesforce instances by promptly resolving incidents, fulfilling service requests, and addressing defects. You will play a key role in maintaining platform health through proactive monitoring and impact assessment of Salesforce updates. Your ability to develop changes will further contribute to enhancing our clients' Salesforce experience.Connect to your skills and professional experienceYou'll have strong Salesforce technical skills including a number of the following:

One or more Salesforce technical certifications such as Platform Developer I or JavaScript Developer I.
Experience in onsite technical roles on at least two full-lifecycle Salesforce implementations, with strong expertise in at least three of the following areas/modules:

Sales Cloud
Service Cloud
Health Cloud
Education Cloud
Non-profit Cloud
Commerce Cloud
Experience Cloud
Marketing Cloud
Data Cloud
Hands-on experience in one or more Salesforce native programmatic development capabilities such as Apex and LWC.
Knowledge of software development life cycle and release management approaches on the Salesforce platform including the tools available such as SFDX CLI, VS Code, GIT version control, CI/CD, test automation and scratch orgs.
Experience with declarative development techniques and how to effectively apply them. Including but not limited to flow builder, process builder, approval processes, custom objects, validation rules, formulas, and Data Loader.
Relational databases concepts and data modelling.

Knowledge or experience with these would be an advantage:

Experience with other enterprise technology such as Java, front-end web development, JavaScript, and JavaScript frameworks.
Experience integrating and leveraging DocuSign e-signature solutions within Salesforce.
Experience implementing and configuring Conga Composer for document generation and automation within Salesforce.
Experience building, deploying, and maintaining Heroku applications
Experience developing and maintaining dashboards and reporting solutions using Tableau
Experience with Shield or similar encryption/tokenisation technology
Experience communicating directly with end users and resolving incidents within SLA

Connect to your business - Technology and TransformationDistinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.CustomerHuman connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services.Personal independenceRegulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.Connect with your colleagues“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” -Dan, T&T"I get to work on projects that help clients in a sector I feel truly passionate about.” -Rhiannon, T&T“Everyone always says “it's the people,” and that's true. Working for a brand you feel proud of feels pretty good too. And you don't have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.” -Gillian, T&TOur hybrid working policyYou'll be based in Belfast with hybrid working.At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.Connect to your return to work opportunityAre you looking to return to the workplace after an extended career break?For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.Our commitment to youMaking an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.Connect to your next stepA career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersRTWPROG WPFULL SLTTECH BACUSTR BAASCO LOCBEL

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