WMSTN Patient Engagement Coordinator

NHS

  • Birmingham
  • £31,049-37,796 per year
  • Permanent
  • Part-time
  • 1 day ago
The post holder will be based between the Sickle cell and Thalassaemia (SCaT) service at Midland Metropolitan University hospital and the haemoglobinopathy unit at Birmingham Children's hospital. You will be working onsite with a small team of clinicians and administrative staff within these hospitals. Within your role you will liaise with other multidisciplinary teams - including patient experience and communications. Your work may also link you with local GP's, local and national community teams and voluntary organisations. You may often be required to work offsite with teams and patients throughout the wider Midlands network. The successful candidate will have excellent social media skills and enjoy event planning. This role is patient facing and will involve regular regional travel to other haemoglobinopathy centres within the Midlands.Main duties of the job
  • Data collection, entry and validation - including liaising with other Trusts within the Midlands network to prevent gaps in patient data
  • Develop good working relationships with the Midlands regional network
  • Regularly visit local haemoglobinopathy centres to arrange local patient engagement events and to gather patient feedback
  • Support the Midlands Regional network with event planning
  • Assist with developing surveys, collating responses and reporting of patient experience
  • Provide general administrative duties, including filing, photocopying and answering telephones
  • Direct patient contact
About usSandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.We care for our patients, we care about our population, and we care about our people.Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.DetailsDate posted02 September 2025Pay schemeAgenda for changeBandBand 5Salary£31,049 to £37,796 a year pro rata per annumContractPermanentWorking patternPart-time, Flexible working, Compressed hoursReference number381-ME-7365556Job locationsMidland Metropolitan University HospitalGrove Ln, SmethwickBirminghamB66 2QTJob descriptionJob responsibilitiesFor further information about your role please see the attached job description and person specification attached. Job descriptionJob responsibilitiesFor further information about your role please see the attached job description and person specification attached.Person SpecificationExperienceEssential
  • Demonstrable project manager or event coordinator experience
  • Knowledge of NHS acute Trust computer systems
  • Demonstrable experience providing administrative support to a busy team
  • Experience of working with senior staff in a complex organisation and across Trusts
  • Experience of functioning autonomously within a team environment
  • Experience of coordinating complex projects working with internal and external people
  • Experience of organising and managing events
  • Ability to interpret data
  • Experience within the communications, public relations or media fields
  • Experience of conducting surveys and collating results
  • Experience in creating and delivering presentations to varied groups of internal and external stakeholders including patients and their carers
  • Patient-facing experience
QualificationsEssential
  • Degree level qualification or experience
  • Evidence of CPD
  • RSA III standard or equivalent word processing or typing
Desirable
  • ECDL or equivalent experience
  • Public relations qualification
Person SpecificationExperienceEssential
  • Demonstrable project manager or event coordinator experience
  • Knowledge of NHS acute Trust computer systems
  • Demonstrable experience providing administrative support to a busy team
  • Experience of working with senior staff in a complex organisation and across Trusts
  • Experience of functioning autonomously within a team environment
  • Experience of coordinating complex projects working with internal and external people
  • Experience of organising and managing events
  • Ability to interpret data
  • Experience within the communications, public relations or media fields
  • Experience of conducting surveys and collating results
  • Experience in creating and delivering presentations to varied groups of internal and external stakeholders including patients and their carers
  • Patient-facing experience
QualificationsEssential
  • Degree level qualification or experience
  • Evidence of CPD
  • RSA III standard or equivalent word processing or typing
Desirable
  • ECDL or equivalent experience
  • Public relations qualification

NHS