Care Coordinator
- Greater London
- £26,000 per year
- Permanent
- Full-time
- Primary role is to Roster and Template care calls using an electronic system
- Direct Management of the care team monitoring staff development through supervisions, appraisals, and training to assist them in delivering a high-quality service
- Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users’ needs and aspirations
- Ensuring care assessments, care and risk planning meets best practice and customers aspirations
- Work with Recruitment Team to ensure sufficient current and future staffing levels
- To provide care services to service users in an emergency, arrange emergency cover when required and cover all/ any calls reasonable where required
- To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner
- To work alongside the Branch Manager ensuring that all quality standards, complaints, and comments are dealt with promptly
- Participate in the paid on-call rota
- Put in place measure to comply with CQC regulations and work to achieve the best care standards possible
- Salary £24,000 - £26,000
- Company issued mobile phone
- Ongoing support and Professional Development
- 20 Days Holiday plus Bank Holidays
- Opportunity to work in an expanding leading home care provider
- 100% committed to helping improve the quality of life of vulnerable people
- Flexibility to cover on call to meet the needs of the business (essential)
- Knowledge of CQC standards and CQC Compliance (essential)
- Experience with Rostering care calls on an electronic system
- Experience in Care Coordinating or 2 years working within Health & Social Care (preferred)
- Full Driving License and access to a vehicle (preferred)
- NVQ Level 3 Health & Social Care (preferred)