Receptionist/Administrator

NHS

  • Yeovil, Somerset
  • £24,937-26,598 per year
  • Permanent
  • Full-time
  • 2 days ago
We are seeking a friendly, organised and professional Receptionist/Administrator to join our Primary Care Dental Service at Yeovil Dental Access Centre. This service provides high-quality oral healthcare to children and adults with complex medical or dental needs, or those with additional needs who may find it difficult to access NHS general dentistry.As the first point of contact for patients, families, carers and visitors, you will play a key role in ensuring excellent customer service and a smooth patient journey. This is an exciting opportunity to join a supportive team where your contribution will make a real difference to the experience of our patients.This is more than a reception role - it's a chance to help people who struggle to access NHS dental care and make their experience a positive one!Main duties of the jobProvide a warm and professional welcome to patients, families, carers and visitors.Manage the reception area and waiting room, supporting an efficient flow of clinics.Handle telephone and face-to-face enquiries with professionalism and sensitivity.Book and manage patient appointments, including reminders and cancellations.Support patients and carers with completing paperwork, updating medical histories and understanding NHS dental charges.Collect and record patient payments in line with NHS Business Services Authority guidelines.Maintain accurate patient records and ensure information governance standards are met.Provide administrative support to the dental team, including handling mail, preparing notes for clinics and maintaining filing systems.Liaise with external partners including dental laboratories, GP practices, and community services.Recognise medical emergencies, summon assistance and support the dental team when needed.About usAt Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
  • Flexible working options to help you balance work and life
  • NHS pension scheme for long-term financial security
  • Generous annual leave allowance to recharge and relax
  • A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.DetailsDate posted02 September 2025Pay schemeAgenda for changeBandBand 3Salary£24,937 to £26,598 a year Per annum pro rataContractPermanentWorking patternFull-time, Part-timeReference number184-OL-GR-3146Job locationsSummerlands56 Preston RoadYeovilSomersetBA20 2BNJob descriptionJob responsibilitiesPlease see the attached detail job description for further information about this role.Keen to visit the clinic, meet the team and find out more about the role before you apply? We very much welcome informal contact prior to application so if you'd like to speak to someone or pop in please contact mailto:sonja.mapstone@somersetft.nhs.uk (07771 742161) or mailto:erica.boulton@somersetft.nhs.uk (07771 396042)Our community dentistry recruitment video, link below, will also give you a flavour of what working in our community dentistry service is like on a day to day basis:https://www.youtube.com/watch?v=4q62-Vf0osQ Job descriptionJob responsibilitiesPlease see the attached detail job description for further information about this role.Keen to visit the clinic, meet the team and find out more about the role before you apply? We very much welcome informal contact prior to application so if you'd like to speak to someone or pop in please contact mailto:sonja.mapstone@somersetft.nhs.uk (07771 742161) or mailto:erica.boulton@somersetft.nhs.uk (07771 396042)Our community dentistry recruitment video, link below, will also give you a flavour of what working in our community dentistry service is like on a day to day basis:https://www.youtube.com/watch?v=4q62-Vf0osQPerson SpecificationQualificationsEssential
  • A good standard of education with 3 GCSEs or equivalent.
Desirable
  • NVQ Level 3 in Administration or Customer Service or equivalent
ExperienceDesirable
  • Previous experience of working within a dental service.
  • Previous experience of reception duties.
  • Previous experience of working in a team.
  • Experience of handling patient payments.
  • Previous experience of working with patients with Additional needs.
Additional CriteriaEssential
  • Able to demonstrate a good standard of English language
  • Must be a car driver with a valid driving licence or have access to transport with appropriate business insurance.
  • Experience of working as part of a team and independently using own initiative
  • Evidence of working with competing demands in a busy environment
Person SpecificationQualificationsEssential
  • A good standard of education with 3 GCSEs or equivalent.
Desirable
  • NVQ Level 3 in Administration or Customer Service or equivalent
ExperienceDesirable
  • Previous experience of working within a dental service.
  • Previous experience of reception duties.
  • Previous experience of working in a team.
  • Experience of handling patient payments.
  • Previous experience of working with patients with Additional needs.
Additional CriteriaEssential
  • Able to demonstrate a good standard of English language
  • Must be a car driver with a valid driving licence or have access to transport with appropriate business insurance.
  • Experience of working as part of a team and independently using own initiative
  • Evidence of working with competing demands in a busy environment

NHS