Director of Sales & Events - Franchise

• To lead and manage the Sales and Events department to its fullest potential, ensuring the current and future needs of the business are met.
• To own all accounts in your area of remit & to actively maintain relationships with key local customers.
• To ensure that effective processes are in place for the recruitment, induction, training, and development of all sales & events Team Members.
• To set and monitor effective targets for sales & events Team Members and manage team performance.
• To target new business opportunities for the hotel.
• To manage key internal and external stakeholders.
• To create and implement effective planning in line with the commercial strategy.
• To manage negotiations and contracting through Delphi, Lanyon, Cvent and RFP processes.
• To play an active part in supporting the team to convert key opportunities as and when required.
• To play an active part in networking with the M&L and Graduate Sales Team & Global Accounts Managers to increase awareness of the hotel's needs and objectives and drive inbound business.
• Participate in sales initiatives such as client workshops, roadshows, trade missions, and tradeshows as and when required.
• Ensure the team arrange all details of events to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, and VIP services.
• Reviews demand calendar and pricing and establish actions to fill the gaps in need periods.
• Monitor budget and drive upsell products and services.
• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
• Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increased volume, food and beverage and banquet sales.
• Ensures all bookings and account management activity is recorded in Delphi.

• Strong Hotel Sales and Events experience at Director level (A minimum of 3 years is a must).
• Ability to use and train OnQ and Delphi.
• 5 years of management experience in recruiting, training, and developing people.
• Excellent communication and presentation skills.
• Experience in delivering strategies and working with targets.
• Strong experience in hospitality forecasting, pricing, and inventory control.
• Strong analytical skills to understand key business indicators and competitive trends.
• Strong customer relationship management skills and ability to negotiate.
• Knowledge of revenue management and account profitability, and RFP.
• Proficient in using CRM, MS office software applications, including M.S. Office, Excel, PowerPoint etc.
• This is an on-property role - 5 days a week.

• Company Discount on rooms plus free night stays each year
• Generous recommend a friend scheme
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
• Access to a 24/7 Employee Assistance Program
• Discounts on the hotel food & beverage
• Recognition incentives
• Team Member Events
• Complimentary meal on duty in the Team Member canteen

Hilton