Account Director
- Abingdon, Oxfordshire
- Permanent
- Full-time
- Develop a deep understanding of the business needs of clients and drive benefit-led partnerships with them
- Develop the growth strategy across a portfolio of clients in conjunction with the senior sales leads and manage the sales/account strategies for our clients, including identifying and winning business
- Take sole responsibility for delivering sales across a small portfolio of accounts with a combined revenue of up to £250k
- Build and maintain relationships with senior-level clients
- Educate clients and evangelise digital marketing across healthcare & Pharma events
- Mentor and coach junior members of the team to develop closer relationships with their clients and deep understanding of their businesses and key objectives
- Ensuring adequate resources and processes are in place to service and grow key accounts
- Work closely with the Programme Management and Operations teams to ensure that the customer is receiving the highest level of service and excellent delivery of campaigns
- Work with the senior sales leads to identify renewal opportunities within existing clients; supporting in the creation of proposals
- Work with the Group Account Director to ensure insights and robust recommendations are regularly shared with the client.
- Working with client contacts and procurement departments to put in place Master Service Agreements across all key accounts
- Sharing best practice across the sales teams and wider business units
- Work closely with the Programme Management team to support in ensuring programmes are delivered on time, on budget, and meet KPIs.
- Establish and maintain excellent customer relationships through regular close contact, including face-to-face meetings, telephone and e-mail communication
- Ability to identify customers key business objectives, and translate these into successful communication programmes
- Experience of building long-term, sustainable relationships with clients
- Ability to motivate the wider team to contribute to the commercial business
- Excellent communication, report writing, analytical and project management skills
- Proven experience of leading and inspiring a team and responsibility for team development
- Able to develop and maintain strong business relationships across the Pharma/ Healthcare industry
- A clear concise communicator at all levels who develops trust easily both internally and externally to the organisation
- Excellent time management skills
- Educated to Degree level, or equivalent
- Proven ability of building strong client relationships and surpassing expectations
- Experience of working in healthcare at a strategic level, preferably servicing the Pharma industry
- Experience of managing accounts and relationships for multiple customers at a European or global level
- Experience of and passion for presenting to customers at a senior management level
- Experience in developing strategies and formulating proposals for clients
- 25 days annual leave
- Participation in a company bonus scheme linked to personal and company performance
- Group Life Cover 4x salary
- Pension 4%/4% employee/employer contributions
- Vitality after probation
- Staff discount scheme
- Discounted gym membership
#LI-Hybrid