Implementation Consultant
- London
- Permanent
- Full-time
- Support all Client and Project Implementations
- External and Internal Customer Testing support
- System Demonstrations where required
- Relationship Management with both external and internal stakeholders
- Resolution of testing incidents as they occur (technical / functional)
- Buyer / Supplier technical configuration and file format support
- Buyer / Supplier Master Data testing tasks
- Custom reporting requirements
- Customer support with migration to clients new platform
- Ad Hoc tasks as required
- Work proactively and positively with all areas of the business in line with the client Vision.
- Support all Client and Project Implementations
- Project planning and coordination support
- Document and maintain trackers
- Undertake within defined policy, procedures and SLA
- External and Internal Customer Testing support
- Support test scripting and execution activities of new and existing customers
- Support Internal Testing activities
- Undertake within defined policy, procedures and SLA
- System Demonstrations
- Setup and confidently lead online and in person client system demonstrations to existing and prospective clients
- Undertake within defined policy, procedures and SLA
- Relationship Management with both external and internal stakeholders
- Effectively manage relationships with both new and existing customers
- Effectively manage relationships with internal customers
- Undertake within defined policy, procedures and SLA
- Resolution of testing incidents as they occur (technical / functional)
- First line support for testing incidents
- Work with IT where required for additional technical support
- Undertake within defined policy, procedures and SLA
- Buyer / Supplier technical configuration and file formats support
- Support Buyers technical configuration of their ERP system
- Answer queries on supported file formats such as XML, ANSI, MT940s, Excel
- Answer queries on host-to-host connections and file exchanges
- Undertake within defined policy, procedures and SLA
- Buyer / Supplier Master Data support tasks
- Support entry of master data in Test Environment
- Undertake within defined policy, procedures and SLA
- Reporting
- Support all implementation reporting requirements
- Support clients with custom reporting requests
- Undertake within defined policy, procedures and SLA
- 1+ years' experience supporting or managing external Client Implementation projects or experience of working in a Financial Services environment
- Proven technical problem-solving skills
- Experience of working in an environment driven by constantly changing levels of work and ability to cope under pressure
- Able to demonstrate a high level of competence in combining professional call-handling skills with data/interactive web transactions
- Market leading financial services organisation with offices in London
- Hybrid working - London based
- Initial 6 month contract