Customer Service Apprentice- Learning & OD

NHS

  • Plymouth
  • £14,722 per year
  • Contract
  • Full-time
  • 6 days ago
An exciting opportunity has arisen to join the Learning & Organisational Development team as an apprentice at Plymouth Hospitals NHS Trust. The post is 37.5 hours a week working Monday to Friday.We are looking for a full-time Apprentice to join our busy Learning & OD Team providing administrative support to the Team. This role will provide a unique opportunity to gain varied administration experience in a demanding yet stimulating and rewarding environment, including to provide a good customer service support.The successful candidate will be enthusiastic, self-motivated, reliable, well organised, take pride and ownership in your contribution, haveexcellent attention to detail.The ideal candidate must have a flexible 'can do' attitude and the ability to use own initiative with excellent communication skills.***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***Main duties of the jobTO BE TRAINED IN: Providing day to day customer service to the Learning and Organisational Development Team clients, ensuring efficient and effective delivery of administrative tasks in support of the departmental work plans.About usWe are a people business - where every member of staff matters and can make a difference. Patients and supporting the workforce are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.DetailsDate posted28 August 2025Pay schemeOtherSalary£14,722 a year Per Annum Pro RataContractFixed termDuration15 monthsWorking patternFull-time, Flexible working, Home or remote workingReference number216-LD-A7419354Job locationsUniversity Hospitals Plymouth NHS TrustDerriford RoadPlymouthPL6 8BQJob descriptionJob responsibilitiesIn this apprenticeship role you will be trained to:
  • 1. Assisting the Administrator to support with the efficient running of the Learning & Organisational Development administrative function and to undertake additional workstreams as required.2. Monitoring the Learning & Organisational Development training inbox and responding according to queries relating to Learning & Organisational Development training, for example, booking candidates on to training accordingly, sending joining instructions and recording training on ESR/OLM.3. Carrying out administration tasks as required, to include photocopying, filling, collating information and collating reports.4. Assisting with the marketing of Learning and Organisational development activity including maintaining and updating SharePoint Learning & Organisational Development Training Page.5. Preparing Learning from Excellence cards as part of ongoing Employee Engagement work.6. Booking rooms for Learning & Organisational Development training/meetings as required.7. Supporting the scheduling of meetings, appointments, and events with OD Leads and stakeholders.8. Utilising various methods of communication for example email, telephone & Teams as required.9. Will complete staff surveys and assist in providing information required for Learning & Organisational Development audits.10. Mainly desk and office based for the majority of working time.
Job descriptionJob responsibilitiesIn this apprenticeship role you will be trained to:
  • 1. Assisting the Administrator to support with the efficient running of the Learning & Organisational Development administrative function and to undertake additional workstreams as required.2. Monitoring the Learning & Organisational Development training inbox and responding according to queries relating to Learning & Organisational Development training, for example, booking candidates on to training accordingly, sending joining instructions and recording training on ESR/OLM.3. Carrying out administration tasks as required, to include photocopying, filling, collating information and collating reports.4. Assisting with the marketing of Learning and Organisational development activity including maintaining and updating SharePoint Learning & Organisational Development Training Page.5. Preparing Learning from Excellence cards as part of ongoing Employee Engagement work.6. Booking rooms for Learning & Organisational Development training/meetings as required.7. Supporting the scheduling of meetings, appointments, and events with OD Leads and stakeholders.8. Utilising various methods of communication for example email, telephone & Teams as required.9. Will complete staff surveys and assist in providing information required for Learning & Organisational Development audits.10. Mainly desk and office based for the majority of working time.
Person SpecificationEligibilityEssential
  • Eligible to complete an apprenticeship
KNOWLEDGE & EXPERIENCEEssential
  • Attention to detail and accuracy.
  • Ability to follow instructions and learn new tasks.
  • Good verbal and written communication skills.
Person SpecificationEligibilityEssential
  • Eligible to complete an apprenticeship
KNOWLEDGE & EXPERIENCEEssential
  • Attention to detail and accuracy.
  • Ability to follow instructions and learn new tasks.
  • Good verbal and written communication skills.

NHS