Neurophysiology Apprentice - Customer Service Practitioner

NHS

  • Plymouth
  • £14,722 per year
  • Training
  • Full-time
  • 6 days ago
This is an exciting time for Neurophysiology! We are looking for an enthusiastic apprentice to provide administrative support to the Neurophysiology team. Applicants must be educated to good GCSE level or have equivalent qualifications in Maths and English and good IT skills. An interest in working within a Team and in a Healthcare environment is desirable as is the wish to utilise and improve your administration skills.The successful applicant will be well motivated and have good communication skills, both face-to-face and on the telephone.You will be working in a busy office, and will be given the opportunity to gain knowledge and experience in a variety of administration skills.We will provide you with all the training and ongoing support you require to enable you to use the systems and processes already set up within the department. We will expect that you can demonstrate good team-working, interpersonal skills and IT skills.This is a full-time post (37.5 hrs/week), working hours are Monday - Friday 0800-1600***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***Main duties of the jobTo provide office management support to the Neurophysiology administration team:
  • Printing referrals from Inbox
  • Inputting referrals/WL
  • Reception duties
  • Booking appointments/telephoning patients
  • Inputting names/hospital numbers into machines
  • Requesting and Tracing Notes when necessary
  • Prepping clinics
  • General Filing
  • Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, in adherence to Trust guidelines
  • Opening the post
  • Distribution of notes received
  • General administration and support for the consultants/physiologists
About usWe are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.DetailsDate posted27 August 2025Pay schemeOtherSalary£14,722 a year Per AnnumContractApprenticeshipDuration15 monthsWorking patternFull-timeReference number216-AH-M7407176-APJob locationsDerriford HospitalDerriford RoadPlymouthPL6 8DHJob descriptionJob responsibilitiesSee attached job description and main responsibilitiesTo provide office management support to the Neurophysiology administration team:
  • Printing referrals from Inbox
  • Inputting referrals/WL
  • Reception duties
  • Booking appointments/telephoning patients
  • Inputting names/hospital numbers into machines
  • Requesting and Tracing Notes when necessary
  • Prepping clinics
  • General Filing
  • Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, in adherence to Trust guidelines
  • Opening the post
  • Distribution of notes received
  • General administration and support for the consultants/physiologists
Job descriptionJob responsibilitiesSee attached job description and main responsibilitiesTo provide office management support to the Neurophysiology administration team:
  • Printing referrals from Inbox
  • Inputting referrals/WL
  • Reception duties
  • Booking appointments/telephoning patients
  • Inputting names/hospital numbers into machines
  • Requesting and Tracing Notes when necessary
  • Prepping clinics
  • General Filing
  • Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, in adherence to Trust guidelines
  • Opening the post
  • Distribution of notes received
  • General administration and support for the consultants/physiologists
Person SpecificationQualificationsEssential
  • Educated to good GCSE level A-C/ 4-9 or have equivalent qualifications in Maths and English and good IT skills OR equivalent demonstrable experience
AttitudeEssential
  • Well motivated and have good communication skills both face-to-face and on the telephone.
Desirable
  • Interest in working within a Team and in a Healthcare environment
  • Demonstrate good team-working, interpersonal skills and IT skills.
  • Ability to work within a busy environment
Person SpecificationQualificationsEssential
  • Educated to good GCSE level A-C/ 4-9 or have equivalent qualifications in Maths and English and good IT skills OR equivalent demonstrable experience
AttitudeEssential
  • Well motivated and have good communication skills both face-to-face and on the telephone.
Desirable
  • Interest in working within a Team and in a Healthcare environment
  • Demonstrate good team-working, interpersonal skills and IT skills.
  • Ability to work within a busy environment

NHS