Debt Recovery Assistant
- Leighton Buzzard, Bedfordshire
- Permanent
- Full-time
- Chase overdue invoices by telephone, text, email & letter within agreed timescales
- Maintain accurate and detailed records of all chasing activity
- Ensure pre-legal correspondence issued
- Maintain a positive working relationship with branches
- Advise branches on procedure & process where and when appropriate
- Communicate effectively with all levels and departments within the company
- Support other members of the Debt Recovery team if required to ensure all daily Debt Recovery functions are carried out should staff be on holiday/sick leave
- Answer internal/external queries in an effective and timely manner
- Undertaking any other duties which may be requested by the Line Manager
- Issuing County Court Claims
- Liaising with the Court and Court Mediators
- Liaising with the relevant individuals in regards to disputed claims
- Preparation of Witness Statements on behalf of the company
- Communicating with Defendants
- Preparing Court Orders when required
- Liaising with Group Legal and Counsel
- Follow up communication post Judgment
- Forwarding cases to Enforcement
- Post Enforcement liaison and updating systems
- Tenacity and enthusiasm
- Excellent communication skills at all levels
- Good keyboard skills and competence of Word, Excel and Outlook
- High standard of numeracy, accuracy with attention to detail
- A team player with a flexible approach and a willingness to learn
- Outgoing and confident personality who is able to operate at all levels
- A self-starter who is pro-active and can set and achieve goals
- Strong organisational & time management skills
- Looking for continuous improvement of best practices in order to positively impact business results
- Ability to recognise potential risks to the Company that should be escalated