Front Desk Agent (0-hour Casual Contract), The Savoy Hotel

Fairmont

  • London
  • £16.73 per hour
  • Permanent
  • Full-time
  • 19 days ago
  • Apply easily
Company DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.Job DescriptionJob Title: Front Desk Agent, (0-hour Casual Contract)Department: Front OfficeInspired & Supported by: Reception ManagerSalary: £16,73 per hour + commission on upsellingYour purpose will be: To deliver an exceptional, seamless guest service experience, creating memorable personalisation at every opportunity; building meaningful relationships with our guests throughout their stay securing their future loyalty. You will specialise as a concierge, whilst confidently taking on additional guest executive responsibilities as required to be an integral member of the team.You will be accountable for:Passionately and expertly creating a 5-star luxury guest experience, characterised by flawless efficiency and authentic emotional connectionTaking ownership of any guest request which comes your way seeing it through until completionMaximising internal communication networks, adapting to new working methods and supporting all key players to ensure a smooth guest journeyYour key responsibilities & contribution will be:Devising guest itineraries, making bookings and reservations while providing relevant recommendations to surprise and delight. Ensuring accuracy in the recording and communication of bookings.Promoting and nurturing positive relationships in the local area strengthening our position in the marketplaceHaving a thorough knowledge of the local areaConfidently assisting with elements of the front desk operation including arrivals, check out and billingAssisting in providing in room/suite services – butler services, special/VIP room set ups, amenities, deliveries to roomsDriving revenue through upselling and cross selling.Communicating clearly with other teams and through RSM to ensure efficient service for our guestsSeeking opportunities to surprise and delight our guestsMeeting all service standards in every guest interactionEnsuring that deliveries for guests and colleagues are correctly recorded and deliveredEnsuring the front hall is always covered and providing a warm welcome for all guestsPaying keen attention to guest preferences and update profiles accordinglyWorking different shifts including night shiftsQualificationsWhat you will need to do this role:Essential:1 to 3 years’ experience in a Front Desk related role in a luxury hospitality environmentExcellent communication skills, both spoken and written with the ability to build rapport quickly and communicate well with people of all levelsEnthusiastic and positive personality with the ability to build trusting relationshipsAbility to multi task and problem solve in a fast paced environmentKeen eye for detailPrevious experience of guest complaint handling and going the extra mile to meet guest needsFlexibility to work different shifts including night shiftsKnowledge of OPERA PMSDesirable:Knowledge of ALICE concierge systemPlease note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.Additional InformationWhat’s in it for you?Competitive salary, pensionAccrued holidaysExclusive discounts:Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants20% off at other Gordon Ramsay restaurants and Restaurant 1890Colleague restaurant, interfaith prayer room and wellness roomLaundry services for all colleaguesGym accessLocal discounts for F&B and retail

Fairmont