Permanent, full timeMain Purpose of the RoleThe Resident Engagement Co-ordinator will be responsible for delivering the aims of Concept Housing Association’s resident engagement strategy. This includes developing and implementing initiatives that empower residents to scrutinise services, monitor performance, and hold the organisation accountable for meeting its objectives.As a champion of the resident voice, the postholder will create meaningful and inclusive engagement opportunities that reflect the diverse needs of our residents. This includes organising a programme of activities that support both individual and community development, while ensuring that hard-to-reach groups are given the opportunity to participate.This role requires a deep understanding of the barriers faced by residents and a commitment to overcoming these through the delivery of innovative engagement approaches. Flexibility is essential, as evening and weekend work will be required, along with regular travel between Birmingham and Bradford.Key ResponsibilitiesAs the Resident Engagement Co-ordinator, you will lead the development and promotion of resident engagement opportunities that are tailored to the resident profile and responsive to varying needs. You will support residents in participating in service scrutiny and monitoring, ensuring their feedback informs improvements.You will co-ordinate an annual programme of resident events and activities, promoting the benefits of engagement across the organisation and within the wider community. A key part of your role will be to increase participation from underrepresented and marginalised groups, by using creative and inclusive methods.You will provide support and advice to residents wishing to become more actively involved, including establishing resident groups, accessing funding, and exploring new feedback channels. Clear and accessible communication will be essential to enable residents to understand and evaluate Concept Housing’s services.You will develop and deliver an annual engagement plan. In addition, you will assess the impact of activities, together with supporting residents in contributing to the Annual Report through consultation meetings. Building strong partnerships with managing agents will be an important part of this role, to enhance resident involvement in service delivery and scrutiny.Your role will also involve promoting a resident-centric culture across the organisation, encouraging colleagues to learn from feedback and implement service improvements.You will support the use of technology to make engagement more accessible and ensure performance standards are consistently met or exceeded.The desirable skills and qualifications for this role are:
CIH Level 3 Diploma in Housing, or higher education qualification in housing (or relevant experience and open to gaining a relevant qualification if required by government)
Experience of working with marginalised/hard to reach customer groups
Experience of using technology to improve services for residents
Experience of planning and holding community/customer events
Experience of working within the social housing sector
Understanding of the Regulator for Social Housing’s consumer standards, Housing Ombudsman Complaint Handling Code, data protection and health and safety legislation.
Please note that interviews may be arranged throughout the application period, and as such, the vacancy could close at short notice. All applicants will be notified of the outcome of their application, so we encourage interested candidates to apply as soon as possible.If you have any questions or would like an informal chat about the role of Resident Engagement Co-ordinator, please contact or our customer services line on 0121 455 7333.INDMEDAt Concept Housing Association, we are more than just providers of accommodation; we are innovators in social housing. Our mission is to positively impact lives by delivering safe, comfortable, and compliant homes.We support some of the most vulnerable individuals in society, helping to meet their needs as they strive to live with dignity and in safety. Specialising in exempt housing, we offer supported accommodation to ensure our residents receive the necessary support, delivered with empathy and a resident-centred approach.Our dedicated team, united by a shared vision, brings a wealth of experience in supporting homeless people. We are committed to delivering the very best for our residents and our partners while continually striving to meet the highest standards.Join us at Concept Housing Association and be part of a dynamic organisation that is raising housing standards and making a real difference in the community.