Mortgage Administrator - North East London
- East London
- £25,000-28,000 per year
- Permanent
- Full-time
- Monday to Friday
- Possibility of flexible hybrid working after a successful probationary period
- £25,000 – £28,000 (Depending on experience)
- Pension
- Competitive Holiday Entitlement
- HR & Well Being Services
- Company Events
- Mentoring & Coaching
- Career Progression
- Experience in the mortgage industry vital
- Excellent written & verbal communication skills
- Meticulous with a keen eye for detail
- Positive & enthusiastic attitude with the ability to prioritise our customers’ needs and requirements at all times
- Ability to work under pressure and problem solve, both independently and part of the team
- Computer literate and familiarity with Microsoft office
- Well organised with excellent time keeping
- Dealing with incoming calls, emails, post and voicemails
- Responding to any non-advisory queries in a professional and timely manner
- Liaising with solicitors, lenders, estate agents and brokers to progress mortgage applications from start to finish as quickly and seamlessly as possible
- Ensure our customer service database is kept up to date and all information held is accurate and that team members are also keeping the systems up to date/correct
- Keeping clients & associated parties updated on the status of their applications, ensuring every step of the customer journey is as clear and stress free for the client as possible
- Inputting cases onto the system, ensuring all details are accurate and all documents have been received in line with our compliance policies
- Inputting mortgage/insurance applications accurately and efficiently and completing suitability reports to send to the client with all required initial information.