Growth Team Administration Assistant
Minerva Virtual Academy
- London
- £25,000 per year
- Permanent
- Full-time
Line Manager: Head of Growth Operations
Team: Growth / HQ
Working Hours: Full time (Monday-Friday, 9am - 5.30pm)Summary
Minerva Virtual Academy (MVA) is the UK’s fastest-growing online school, delivering transformative education to students aged 11–18 across the UK and globally. As we continue our ambitious expansion, MVA is on a mission to reimagine schooling for thousands of children underserved by traditional systems. Recognised by OFSTED and trusted by families and education stakeholders, MVA is leading the way in innovation and accessibility in online learning.We are looking for a proactive, detail-oriented Administration Assistant to support MVA’s Growth Team. You will play a central role in keeping our admissions and marketing operations running smoothly by providing timely, accurate, and professional administrative support.This role would suit a highly organised, proactive individual who enjoys multi-tasking and thrives in a mission-driven, fast-paced environment. You will work across systems like Zoho, Calendly, Agorapulse, Notion and iSAMs, supporting enrolment processing, lead management, social media listening, and essential day-to-day administration.Work EnvironmentMVA offers a dynamic, rewarding, and exciting work environment unlike other schools or educational environments. The role presents a remarkable opportunity for the right candidate to be part of a remote team passionate about leading change in the education sector.Key ResponsibilitiesGeneral Admin & Operational Support
- Assist the Chief Growth Officer (CGO) with inbox management ensuring timely responses or escalations. Also conduct daily PA tasks for the CGO.
- Manage the Admissions Team inbox and respond to instant chat enquiries (on Crisp platform) ensuring quick and engaging responses
- Answer, and field if necessary, incoming admissions enquiries phone calls
- Support social media engagement by responding to comments as needed
- Update key internal trackers, for example; SEND tracker, EHCP tracker and list of councils.
- Flag relevant enrolment updates to Accounts, Attendance, and SEND teams
- Provide ad hoc administrative support to projects as required (e.g. preparing documentation, collating feedback, and data entry).
- Convert leads to deals in Zoho, keeping pipeline data current
- Add new LA consultations to iSAMs (and Zoho if they’re new enquiries)
- Send timely follow-up emails to prospects, highlighting hot leads for call prioritisation
- Respond to general EHCP queries via email to keep applicants engaged
- Manage all admissions workflows in Zoho (general, athlete and EHCP)
- Process all enrolments, including Local Authority (LA)/dual enrolled and EHCP funded students
- Add and coordinate Calendly bookings for consultations and calls
- Maintain and update follow-up email templates
- Transfer records accurately between Zoho and iSAMs systems
- Experience in an administrative, operations, or admissions support role
- Highly organised with excellent attention to detail
- Strong written and verbal communication skills
- Able to work independently and manage your own workload
- Comfortable using systems and cloud-based tools (e.g. Google Workspace, Notion, Slack)
- Trustworthy, discreet, and calm under pressure
- A genuine team player who enjoys supporting others
- Previous experience in a school or remote education setting
- Knowledge of safeguarding and GDPR considerations (training provided)
- Experience using platforms such as Zoho CRM, iSAMS or other school MIS tools
- Purpose-driven role supporting students and educators in an innovative online school
- Flexible working in a supportive, remote-first environment
- A chance to grow with a rapidly expanding, mission-led organisation
- Regular CPD and mentoring opportunities
- By efficiently managing admissions administration, communications, and system updates, the Administration Assistant will free up key team members to focus on high-impact work: taking more calls, converting more families, and improving enrolment outcomes. This role helps ensure every prospective family receives timely, personal attention - reinforcing MVA’s reputation for care and responsiveness as we continue to grow.
- Upload your CV telling us about your experience. *Note: Remember, experience can be more than work experience!
- Upload a cover letter to the "Additional Files" section telling us why you would be a great fit at MVA. *Note: We love the use of AI, but please make your cover letter your own! Tell us about yourself and what you can bring to our team.
- Answer the qualifying questions. *If you can't answer these, then you are probably not a great fit for this role, but don't worry, we are always recruiting, so keep an eye on our channels.