Accounts Administration Assistant

• Set up and close a high volume of utility accounts for their incoming and outgoing properties,
• notifying all suppliers promptly, keeping track by keeping good records and dates.
• Monitor utility accounts to ensure accuracy, reconcile high volume of bills, and address any discrepancies swiftly.
• Serve as the primary contact for companies and tenants in resolving utility-related queries and issues, sending required reposes, upgrading where necessary.
• Liaise with London local authorities of tenancy changes to ensure accurate council tax billing.
• Calculate and invoice tenants for utility usage, providing clear documentation.
• Manage account transitions efficiently for departing tenants, addressing disputes.
• Communication and query management of tenant inquiries related to utilities and bills.
• Foster strong relationships with suppliers to resolve issues quickly.
• You will ensure that all billing operation requirements are managed to ensure timely payment of utility bills, accurate direct debit setups, and system updates.
• Identify opportunities for process improvements and cost-saving for better controls implementation.
• Manage all utility inboxes, maintain accurate administrative records.
• Maintain and generate regular reports to support strategic company decision-making.
• Work with cross-functional teams and suppliers to improve operational efficiency and accuracy.
• Collaboration with colleagues, teams and suppliers to improve operational efficiency, accuracy, costs.
• Assist and cover other team members workload and assist with any ad-hoc tasks.

• Proven experience in administrative roles, dealing with utility management or billing.
• Strong numerical skills and attention to detail.
• Excellent communication and customer service skills.
• Proficient in with various systems; CRM, Excel reporting, Microsoft Office suite, Teams, Workflows.
• Self-motivated with an ability to multiple tasks and resolve issues efficiently with minimal supervision.

• Opportunity to contribute significantly to operational efficiency.
• Vibrant office environment and fresh fruit on offer daily.
• Birthday Day off, Wellness Day along, eye test*
• Employee Benefits discounts packages and
• Additional annual leave, and sickness pay accrual with length of service
• Summer and Winter annual company parties, other activities.

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