Senior People Business Partner - Corporate Functions

Trustpilot

  • London
  • Permanent
  • Full-time
  • 1 month ago
The Senior Business Partner is a seasoned individual contributor with deep subject matter expertise in business partnering. This role provides strategic support to business leaders by aligning people strategies with operational and functional priorities, contributing directly to organisational performance and employee engagement.With a focus on building strong relationships, shaping talent strategies, and enabling workforce effectiveness, this role partners with senior leaders across the Customer and Strategy functions. It combines tactical delivery with strategic thinking and is instrumental in executing high-impact people initiatives. The Senior Business Partner operates with autonomy, navigating ambiguity, solving moderately complex challenges, and influencing outcomes across teams and regions.This role will be supporting our Marketing, Customer and Strategy teams, directly partnering with our Chief Customer Officer and Chief Strategy Officer.What you'll be doing:Strategic Business Partnering
  • Serve as a trusted advisor to senior functional leaders within Customer and Strategy, supporting the alignment of people strategies with business goals.
  • Partner with these teams to identify people-related opportunities and challenges and translate them into actionable plans.
  • Provide coaching and support to leaders on team dynamics, engagement, performance, and change.
Workforce Planning & Organisational Design
  • Lead functional workforce planning efforts, helping shape future-fit team structures and capabilities across the Customer and Strategy functions.
  • Support organisational design activities, ensuring scalable and effective operating models that enhance customer experience and strategic execution.
  • Use data and business insights to inform headcount planning, role definition, and structural adjustments.
Leadership & Talent Development
  • Partner with C suite members across Customer and Strategy, to help level up their individual leadership capability and impact
  • Collaborate with Centres of Expertise (CoEs) and functional leaders to define and implement talent strategies.
  • Identify high-potential talent, support succession planning, and contribute to leadership development initiatives.
  • Coach leaders to enhance their team leadership and talent management skills.
Culture, Change & Engagement
  • Support the execution of cultural initiatives and engagement strategies in collaboration with leaders and CoEs.
  • Lead or contribute to change initiatives that improve performance, inclusion, and team health.
  • Help embed values-led leadership and foster a collaborative, high-performing culture.
Data-Driven Insights
  • Leverage people data, employee feedback, and industry trends to provide recommendations and support decision-making for the Customer and Strategy leadership teams.
  • Monitor functional health metrics and proactively address emerging issues or opportunities.
Collaboration & Influence
  • Work cross-functionally with CoEs, Regional People Partners, and other HR stakeholders to ensure aligned execution of people strategies.
  • Contribute to the continuous improvement of people processes, policies, and programmes.
  • Influence business leaders and peers through strong reasoning, data, and insight to drive people-related change.
Who you are:
  • You are an experienced HR professional with a strong track record of partnering with senior leaders to deliver high-impact people strategies, ideally previous experience supporting functions such as Marketing, Customer or Strategy.
  • You combine strategic thinking with a pragmatic approach, operating comfortably across both big-picture initiatives and hands-on delivery.
  • You have excellent relationship-building skills and the credibility to influence and challenge at senior levels.
  • You are skilled at navigating ambiguity and solving complex problems with a data-informed mindset.
  • You demonstrate strong business acumen and curiosity about how HR practices drive commercial outcomes.
  • You are passionate about leadership, culture, and enabling teams to perform at their best.
  • You communicate clearly and with purpose, adapting your style to different audiences and contexts.
  • You are collaborative by nature and thrive in environments where you partner across functions and regions to get things done.
What's in it for you:
  • A range of flexible working options to dedicate time to what matters to you
  • Competitive compensation package + bonus
  • 25 days holiday per year, increasing to 28 days after 2 years of employment
  • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
  • Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
  • Pension and life insurance
  • Health cash plan, online GP, 24/7, Employee Assistance Plan
  • Full access to Headspace, a popular mindfulness app to promote positive mental health
  • Paid parental leave
  • Season ticket loan and a cycle-to-work scheme
  • Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
  • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
  • Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
  • Independent financial advice and free standard professional mortgage broker advice
  • Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
  • Restricted Stock Units
Still not sure?We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you!#LI-SH1

Trustpilot