Technical Customer Experience Manager – £Competitive – 884556

Scotland
Permanent
Full-time

21 hours ago
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Overview:My client is a market leader in their innovative sector of renewable technology The Technical Customer Experience Manager is responsible for ensuring that customers and partners receive an exceptional technical experience throughout the lifecycle of the company’s products, from installation and commissioning to long-term operation and service. Combining deep technical expertise with strong communication and relationship management skills, the role acts as a key bridge between field performance, partner capability, and internal product development.The role will provide advanced technical support, oversee installer and service partner standards, assure installation quality, and lead root cause analysis of field issues. The TCEM will maintain a structured knowledge base, deliver training, and ensure that feedback from the field directly informs product improvements and service processes. By fostering trusted relationships with partners, proactively addressing technical challenges, and embedding a culture of quality, the TCEM will help maximise customer satisfaction, minimise product downtime, and strengthen brand reputationDuties & Responsibilities

Technical field support and troubleshooting.
New installer screening, onboarding and training
Installation quality assurance
Root cause analysis and feedback to engineering
Knowledge base and documentation management
Customer communication and partner engagement
Continuous improvement and reporting

Skills, experience and expertise

Technical
Leadership and management
Communication and collaboration
Problem solving and analytical skills
Personal and organisational skills

DesirableExperience of the HVAC industryPersonal attributes

Self-motivation
Integrity and ethics
Emotional intelligence
Open mindedness
Resilience and adaptability

An in-depth Job description is available should the sifting criteria be met.Our Referral Incentive:Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from us you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.We offer a £500 referral if you introduce someone we place – see our website for details – www.rp-ltd.comWe regret that this client is not prepared to sponsor work permit or work permit transfer applications. Candidates must be able to prove their eligibility to work in the UK

Resourcing Partnership