Customer Experience Manager

Bright Purple

  • Edinburgh
  • £45,000-55,000 per year
  • Permanent
  • Full-time
  • 28 days ago
Customer Experience Manager - ScotlandWe’re working with one of the UK’s fastest-growing space technology innovators, a company that’s literally changing the way satellites are built, launched, and operated. Their software powers missions for customers across the globe, from pioneering universities and ambitious start-ups to major space agencies.Now, they need YOU - an experienced Customer Experience Manager who can keep their clients over the moon (pun absolutely intended).What we offer:Salary up to £55,000Flexible working with offices in Edinburgh and Dundee36 days annual leave6% employer pension contributionHealth Cash Plan, Life Assurance, and enhanced family leaveOpportunities for professional development and international travelAn open, collaborative environment where your ideas can make a real impact.Why you’ll love this role:
You’ll be at the heart of customer relationships, helping satellite operators, manufacturers, and partners get the very best from cutting-edge software solutions. From onboarding to technical support to spotting exciting growth opportunities, you’ll be the go-to person who ensures missions run smoothly, and customers keep coming back for more.What you’ll be doing:Building stellar relationships with customers worldwideGuiding them from onboarding through to smooth software integrationActing as the trusted link between technical teams and clientsIdentifying upsell and renewal opportunities like a commercial astronautLeading a first-class technical support functionKeeping your finger on the pulse of the ever-evolving space industryWe’re looking for someone who:Has solid customer account management experienceUnderstands satellite operations, mission planning, or ground segment softwareCommunicates brilliantly with both technical and non-technical peopleHas a commercial spark and can spot growth opportunities from miles awayThrives on juggling multiple priorities and delivering resultsBonus points if you:Have experience in satellite, aerospace, or telecomsKnow your way around SaaS, CRM tools, and integration workflowsThis is your chance to work in an industry that’s out of this world – literally. If you’re ready to join a trailblazing team shaping the future of space technology, we’d love to hear from you.Apply today – the countdown has begun!Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.

Bright Purple