Case Handler

Morgan Spencer

  • London
  • £33,600 per year
  • Permanent
  • Full-time
  • 16 days ago
Case Handler
£33,600
LondonWe're looking for a dedicated Case Handler to join our Dispute Resolution Team in London. If you're passionate about delivering fair outcomes, applying legal knowledge, and supporting consumers through complex disputes, this could be the perfect role for you.The Role:
  • Resolve mid- to high-complexity disputes between consumers and accredited businesses
  • Assess evidence, apply relevant legislation and codes of practice
  • Deliver impartial, well-reasoned decisions in a clear and empathetic manner
  • Communicate effectively with all parties and manage a varied caseload
  • Contribute to service improvements and uphold industry standards
The Person:
  • Experience in alternative dispute resolution or legal decision-making
  • Solid understanding of consumer and contract law
  • Excellent written and verbal communication skills
  • Strong customer service mindset, especially in sensitive situations
  • Ability to meet deadlines and performance targets
  • Familiarity with CRM systems (Salesforce/Zendesk) and a law degree (desirable)
Our mission: To be the leading Business Services recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alertsOur REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them. The rules are simple: Refer a friend or colleague who is not already registered with Morgan Spencer. If we place them in a permanent role, we will reward you with £200 of Gift vouchers of your choice. Remember there is no limit on the number of referrals you can make, and therefore the rewards you can claim!!!EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998Morgan Spencer Limited, registered in England & Wales No: 4254114

Morgan Spencer