Switchboard Operator
- Derby
- Permanent
- Part-time
- To ensure all guests receive an excellent welcome and that you consistently deliver great service.
- Calls are answered promptly, and queries are dealt with efficiently.
- To answer calls in a professional and friendly manner.
- To ensure email etiquette is professional and always adhered to, including the answering and directing of emails via the Switchboard and emails using the appropriate greeting and sign off.
- To know the switchboard and the information you have available.
- Answer the call promptly and politely as per instruction using the correct salutation.
- Answer calls promptly and forward to the right department/ personnel.
- To handle any guest complaints and provide a swift solution or escalate as appropriate.
- Vet calls to ensure no unnecessary calls get through to departments and personnel.
- To attend training courses organised by JLL
- Carry out Ad hoc requests made by Client Management.
- Respond to exec requests as priority, ensuring everything is done to fulfil their requests.
- Must obtain authorisation on holiday request before booking with a third party.
- To report any faults in the Switchboard area.
- To help irate customers and be able to resolve their complaints efficiently.
- To assist in any other reasonable duties as required by your colleagues, Managers, or clients.
- To communicate professionally with residents of the building (inc. building-wide messages) and the client, always providing a 5* level of service.
- Use computer as an effective communication tool, inputting data as requested into excel and word documents.
- Ad-hoc duties as requested by your line manager.
- Previous experience in a customer service or receptionist role.
- Excellent verbal communication skills with clear English pronunciation.
- Basic computer proficiency including Microsoft Office applications.
- Ability to multitask in a fast-paced environment.
- Strong attention to detail.
- Professional telephone etiquette.
- Problem-solving skills and ability to work independently
- Experience with customer relationship management (CRM) software
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