Neighbourhood Officer (Temp: London)

Adecco

  • London
  • £18.00-19.50 per hour
  • Temporary
  • Full-time
  • 19 days ago
Adecco - Housing are working with a prominent organisation in the housing sector, who are seeking a highly skilled and dedicated Housing Officer to join their team on a 3-6 month temporary basis. This is an exciting opportunity to make a positive impact on individuals and communities by providing excellent housing management support.As a Housing Officer, you will be responsible for ensuring that all properties under your management are safe, well-maintained, and compliant with relevant regulations. You will oversee tenancy management, leasehold management, resident involvement, including dealing with enquiries, conducting inspections, and additionally, you will collaborate with other departments to address repairs and maintenance issues promptly.
  • Role: Housing Officer (Temporary)
  • Pay: £18-19.50 P/H
  • Start date: ASAP
There is no requirement for driving in this role, and the working pattern is full time. The successful candidate will have the opportunity to make a tangible difference in people's lives while working with a supportive and passionate team.Key ResponsibilitiesTenancy & Estate Management
  • Conduct regular estate inspections, tackling issues like ASB, repairs, fly-tipping, and caretaking standards.
  • Investigate tenancy breaches (e.g., subletting, hoarding) and support enforcement action.
  • Respond to ASB reports, referring complex cases to the ASB Officer.
  • Engage with residents to identify vulnerabilities and refer to support services.
  • Carry out tenant audits and monitor communal repairs and environmental issues.
Resident Engagement & Support
  • Build positive relationships with residents through estate visibility and regular contact.
  • Attend walkabouts, meetings, and forums-capturing and acting on resident feedback.
  • Provide enhanced support to vulnerable tenants and promote community cohesion.
  • Work with residents and the EMB to develop and monitor estate improvement plans.
Collaboration & Performance
  • Work across teams (repairs, income, caretaking, leasehold) to deliver a joined-up local service.
  • Maintain accurate records and case notes in housing systems.
  • Monitor estate performance, support service improvement, and contribute to reviews
To excel in this role, you should possess strong communication and interpersonal skills, enabling you to build positive relationships with tenants and stakeholders. You must have a solid understanding of housing management principles, including tenancy agreements and relevant legislation. The ability to prioritise tasks effectively, display sound judgement, and work well under pressure in a fast-paced environment is essential.Key Requirements:
  • Proven experience in housing management or a relevant field.
  • Deep understanding of tenancy management and regulatory compliance.
  • Excellent communication and customer service skills.
  • Strong organisational abilities and the ability to multitask.
  • Proficiency in using housing management software and Microsoft Office Suite.
  • Ability to work well independently and as part of a team.
If you are ready for a challenging role that allows you to contribute to the betterment of communities and showcase your housing management expertise, apply now.Please note: Only shortlisted candidates will be contacted. All applications will be treated in the strictest confidence.Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Don't miss out on this fantastic opportunity to join the team as a Housing Officer, click 'Apply' now!

Adecco