Business Support Officer

Achieving for Children

  • Windsor, Berkshire Maidenhead, Berkshire
  • £25,143 per year
  • Permanent
  • Full-time
  • 12 days ago
Job InformationAchieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us .Business Support OfficerThe Business Support Team in the Royal Borough of Windsor and Maidenhead is currently looking for a Business Support Officer to join them in providing business services in social care. This is an exciting time to join the team at Achieving for Children as we have recently launched our new social care case management system, Liquidlogic.Business Support is a central, fluid and flexible service providing support to critical statutory activities that take place on a daily basis to enable the business to function and services to be delivered. A key driver for the Business Support service is to deliver robust, resilient and efficient administrative support through the Business Support Teams which meet client expectations.Hybrid working - Home and office working as required across Windsor and Maidenhead.Operational areaWindsor and MaidenheadPrimary place of workMaidenhead Town Hall, SL6 1LFAppointment typePermanentBusiness areaBusiness Efficiency & Digital TransformationFull time/Part timeFull-timeSalary from£25,143 (G4.29)Salary to£28,413 (G4.34)Hours37Estimated Interview date/sTBCClosing Date05/09/2025Job Reference2118Documents(PDF, 611.6kb)About the roleAs a Business Support Officer in social care you will be expected to be well organised and have excellent time management skills. You will be working with your own team and also liaising with a wide range of staff within the directorate and your contributions will be key to the successful delivery of services to families who need them.In this position, you will:
  • Have good customer service skills - the interaction with internal and external customers is a core requirement, including routine enquiries from members of the public, receiving and responding to incoming communication
  • Experience of using G-Suite, MS Office applications and keeping basic records - both manual and electronic, including confidential records, filing documents, accurately recording information and archiving files in a standard form
  • Ability to prepare and distribute basic agendas, presentations and papers and take minutes where appropriate for meetings
  • Some project management support experience - updating spreadsheets, research and organising communications
  • Demonstrate a passion for Achieving for Children's vision, mission and values to support children and young people to live safe, happy, healthy and successful lives
To arrange an informal discussion regarding this opportunity please contact Andrea Olley via emailAbout youWe expect every Business Support Officer to act as a Digital Champion; this role is perfect for those who have strong administrative and technology experience to undertake a range of functions that will include: note or minute taking, preparing and organising business meetings, processing workflows, dealing with internal and external customers and providing a high quality customer experience. You will also be required to support digital solutions that are available for colleagues and managers to benefit from improving business support options.You will have:
  • Advanced knowledge and experience with using G-Suite and/or MS Office applications
  • Prior experience of using a social care case management system such as Liquidlogic
  • Experience of providing high-level meeting support including organising and taking minutes
  • Experience of working in a business support capacity providing a wide range of administrative support
  • Good customer service skills – interacting with internal and external users is a core requirement including routine enquiries from members of the public, receiving and responding to incoming communication
  • Experience of keeping basic records, both manual and electronic, including confidential records, filing documents, accurately recording information and archiving files in a standard format
About our benefitsWe are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to enable hybrid working. In AfC you will also have access to:
  • 29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years with an additional day off in your birthday month (Or for term-time workers, your leave entitlement consists of the non-working periods in your contract)
  • Tailored induction sessions commencing on the date you start working for AfC
  • Local Government salary and pension scheme (LGPS or Teachers Pension)
  • Flexible working options - helping to keep a good work life balance
  • A comprehensive Employee Assistance Programme
  • A range of staff benefits and discounts
  • An excellent learning and development offer to support your career pathway
To find out about all of the breadth of benefits of working for Achieving for Children . For our social work offer . For our Recruitment Journey,Important InformationStart dates: Achieving for Children have meaning successful candidates join on a set date in each month. Candidates are advised to prepare for this should a job offer be accepted to ensure eligible continuous service is not affected.Right to work: The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the for right to work guidance.Equality: We particularly welcome applications from sections of the community who are currently underrepresented within our teams. Achieving for Children are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions and can improve the way we deliver services. We are proud to be a Disability Confident employer.Safeguarding: We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).For more information about AfC: Drop in and meet Regina on the first Wednesday of every month at Civic Centre, Twickenham.We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Achieving for Children