Customer Experience / Technical Support Engineer
- High Wycombe, Buckinghamshire
- Permanent
- Full-time
- Remotely supporting Instron’s field service team internationally on designated products.
- Reviewing escalated customer issues for designated territories and product lines, providing recommendations for resolution to local and senior management.
- Representing the Service Department on new product development and concurrent product support teams, ensuring ongoing improvements and customer satisfaction.
- Working with and developing new technology for customer and Field Service Engineer support.
- Visiting customers globally to support local service and sales teams, resolving technical issues, and providing training.
- Contributing to the company's efforts to enhance customer satisfaction, reduce costs, and improve quality using specified tools and processes.
- Providing quick and comprehensive feedback and updates through effective communication.
- Maintaining accurate call administration and submitting expenses and paperwork as per company requirements.
- Performing other related duties as specified and agreed.
- Ability to read and understand electrical and hydraulic schematics.
- Ability to find creative solutions to complex technical problems.
- Thrives in a culture that puts a high priority on responsiveness to customer needs and that values a high degree of customer satisfaction.
- Capable of prioritising own workload from both the perspective of the internal organization and customer perspective.
- Dedicated and pro-active approach to work with minimal supervision.
- Works effectively with direct team members and other members of the Instron workforce.
- Ability to communicate technical information to non-technical audiences.