Supplier Relationship Manager, Product Quality Development

BT

  • Milton Keynes
  • Permanent
  • Full-time
  • 2 days ago
This role can be based in Birmingham, Bristol, London or Milton Keynes.Closing Date: Friday 12th September 2025About EEWe're EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we're for everyone, on any network - serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.We've been awarded the UK's best network for the last 10 years. It's central to our vision - to be the most personal customer-focused technology company in the UK.That means earning a place on customers' home screens by offering them more than ever before, whether that's helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids' learning with EE Learn.We're also part of BT Group, which we're even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.We think we've got something special here. We want everyone to feel proud about working at EE - and feel excited about where we're going and what we're going to do. Want to join in?Why this role mattersAs a Supplier Relationship Manager, you will play a critical role in managing and ensuring the quality, delivery, and compliance of products from our suppliers. You will work closely with manufacturing partners, primarily in Asia and Europe, to oversee supplier audits, production processes, and product quality.This role requires technical expertise in electronic manufacturing and a hands-on approach to identifying and resolving issues on the production line. You will be responsible for maintaining strong supplier relationships, supporting new product introductions, and ensuring all products meet regulatory and safety standards. Regular international travel and collaboration with cross-functional teams will be key to your success.What you'll be doing
  • Deliver and shape the Supplier Quality & Development team strategy to enable achievement of team KPIs.
  • Own and lead the process for qualifying new suppliers, ensuring quality, compliance, environmental, repair, and refurbishment requirements are implemented for new OEM, ODM, and IoT products.
  • Represent the Supplier Quality & Development team during the sourcing of new ODM products and suppliers, negotiating quality requirements to achieve positive outcomes for the business and customers.
  • Deploy and manage the supplier qualification audit process for introducing new suppliers and the quality planning process for new products and devices.
  • Lead in-life supplier performance management activities, including monthly supplier scorecard reviews and quality review meetings to address gaps and agree on improvement opportunities.
  • Lead the 8D process to investigate and resolve serious product failures, ensuring root cause analysis and corrective actions.
  • Champion product and supplier improvement and development for all new and in-life products for OEM, ODM, and IoT suppliers to drive continuous improvement.
  • Plan and execute environmental due diligence for new and in-life ODM products, including technical investigations in the event of a legal breach.
  • Represent the business during supplier site visits and audits, delivering effective stakeholder management with senior supplier representatives during UK and offshore meetings.
The skills you'll need
  • Extensive experience in the design and manufacture of electronic or telecommunication products.
  • Subject matter expert in lean manufacturing, product design, and reliability of electronic consumer products and their components.
  • Experience leading cross-functional teams across multiple geographies, with expertise in Lean quality principles and tools such as TPS, DFM, SPC, APQP, and Six Sigma (preferably Green or Black Belt certified).
  • Working knowledge of ISO 9001, ISO 14001, ISO 45001, testing for ROHS & REACH regulations, and EN 62368 & EN 60950 product safety standards.
  • Comfortable working overseas independently in a foreign environment; proficiency in written and spoken Chinese or Vietnamese is advantageous.
  • Excellent communication and interpersonal skills to build and maintain strong supplier partnerships, and ability to work independently in a fast-paced environment.
  • Regular international travel required.
Benefits
  • 10% on target bonus​
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%​
  • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.​
  • Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.​
  • 25 days annual leave (not including bank holidays), increasing with service​
  • 24/7 private virtual GP appointments for UK colleagues​
  • 2 weeks carer's leave ​
  • World-class training and development opportunities​
  • Option to join BT Shares Saving schemes.​
We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.A FEW POINTS TO NOTE:Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.DON'T MEET EVERY SINGLE REQUIREMENT?Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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