Guest Reservations Agent

• Oversee all listings, availability, cancellations and guest bookings across digital platforms and internal systems.
• Ensure that all guest stays are scheduled, confirmed, and communicated across relevant departments.
• Keep all booking, guest, and room data accurate and up to date, ensuring information is always current and reliable.
• Work closely with housekeeping, front of house, and membership teams to ensure rooms are clean, prepped, and guest-ready.
• Post real-time updates for last-minute openings, extended stays, and cancellations to optimise occupancy.
• Support a consistently high standard of guest experience through clear communication, efficient booking processes, and attention to detail.
• Act as the first point of contact for guest issues related to reservations and coordinate quick resolutions in partnership with operations.

• Experience in a reservations or guest services within a luxury hospitality, boutique hotel, or premium co-working environment.
• Exceptional interpersonal and communication skills; a natural at making people feel welcome and supported.
• Proven ability to manage high volumes of information with accuracy and efficiency.
• Comfortable collaborating across departments and working in a fast-paced, evolving environment.
• Takes initiative to ensure guest needs are anticipated and exceeded.

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