Permanent IT Infrastructure Manager
- Derby
- £53,000-60,000 per year
- Permanent
- Full-time
Location: Derby - with additional sites based in the East & West Midlands
Hybrid working: 2/3 days per week on-site (with free parking)An exciting opportunity has arisen for a strategic and technically accomplished IT Infrastructure Manager to become part of a highly reputable organisation offering long-term career stability. This senior leadership role offers the chance to shape infrastructure strategy, lead complex change and manage a high-performing technical team-all within a critical and fast-paced environment.Excellent Benefits
- Annual Leave: 25 days + 8 bank holidays, increasing to 33 days with service.
- Health Cash Plan: Free Level 1 cover after 6 months, including 24/7 GP access for you and your family.
- Employee Hub Access: Exclusive discounts, well-being resources, and enhanced Employee Assistance Programme.
- Leading Pension Scheme: Secure your future with one of the best pension schemes available.
- Car Lease Scheme: Salary sacrifice options for hybrid/electric vehicles.
- Enhanced Maternity/Paternity Leave: Supporting you through life's milestones.
- Referral Programme: Earn rewards for helping grow the team.
- Birthday Leave Guarantee: Celebrate your way-your day, your choice.
- Free Parking: Available at most sites.
- Oversee the maintenance and upkeep of all IT infrastructure assets, including servers, storage systems, and network components, ensuring their reliability, performance, and ongoing support.
- Manage vendor and supplier relationships, holding partners accountable for service delivery and maintaining comprehensive records across both project initiatives and business-as-usual (BAU) operations.
- Implement and maintain robust IT performance and capacity monitoring, providing regular, actionable reports to inform decision-making and ensure optimal system health.
- Act as the primary escalation point for infrastructure-related incidents, ensuring timely resolution of faults and outages beyond the Service Desk level.
- Ensure comprehensive backup strategies are in place for all infrastructure assets, supported by well-defined controls and procedures to safeguard data integrity.
- Collaborate closely with the Head of Cyber Security and IT Project Managerto ensure all infrastructure assets are protected by appropriate threat mitigation measures, intrusion detection systems, and risk management protocols.
- Lead and support the Infrastructure Support Team, including mentoring other IT managers and fostering a collaborative, high-performance culture.
- Conduct regular one-to-one meetingsto coach team members, reinforce leadership values, and support their personal and professional development.
- Provide leadership for the 3rd line incident out-of-hours on-call service, working alongside the Technical Services Manager to ensure continuity and rapid response.
- Significant experience in complex IT environments.
- Strong technical expertise in server, storage & Active Directory.
- Proven ability to lead infrastructure change in critical environments.
- Proven management experience.
- Degree or equivalent occupational/professional qualification or experience.
- MCSE or equivalent experience.
- Ability to translate strategy into operational plans to deliver IT/Telecommunication/network solutions.
- Excellent communication and stakeholder management skills.
- Ability to manage conflicting priorities and work independently.
- Be a key influencer to business decisions regarding ICT operational processes.