Pre-Sales Solution Lead - ServiceNow
- Manchester London
- Permanent
- Full-time
- Drive ServiceNow campaigns into wider Computacenter customer strategy
- Own the product relationship with a number of strategic customers, to support the development of further opportunity with a long-term path of growth.
- Consultative engagement with Senior customer stakeholders, to understand key customer challenges and objectives. Provide leadership and direction on how ServiceNow can help unlock value.
- Can articulate how ServiceNow fits into the broader technology landscape, to improve experience and support transformation to future ways of working.
- Advise and guide on all aspects required to enable success of a ServiceNow transformation, including;
- Strategy and Capability roadmap
- Construct of the customers internal capability
- Appropriate Governance model
- Alignment with operating model
- Enablement & engagement requirements
- Owning Sales Enablement messaging and content relating to our ServiceNow strategy within our Sector Sales teams, working with the ServiceNow Specialists to enable our Sector Sales teams.
- Maintaining industry awareness and leveraging market knowledge to input into definition of Computacenter's ServiceNow strategy.
- Work closely with Computacenter's ServiceNow delivery teams, to ensure project delivery is in line with customer strategic directive.
- Contributes to strategic thinking and medium-term strategic direction within Computacenter's ServiceNow offerings.
- Collaborating with Computacenter's Business Lines to identify and develop cross functional solution offerings.
- Actively participates in Computacenter's internal initiatives
- Serves as a motivating role model and maintains the ability to support and coach less experienced team members, and cross functional teams.
- Engaging with ServiceNow's Solution and Product owners gaining early insight into new developments and opportunities, to enable the creation of new or innovative solutions Computacenter can take to market.
- Collaborating with ServiceNow industry teams to improve and understand alignment with our shared customers.
- Promote Computacenter's capabilities into the Partner and Sales teams.
- Attending and Representing Computacenter at Industry events, as the ServiceNow Lead Authority within our key markets.
- Creating externally facing thought leadership collateral
- A strong background in leading and implementing multiple areas of the ServiceNow platform, particularly the core applications underpinning IT Workflow .
- Strong Leadership skills - capable of stepping into new environment and taking a leading role, with confidence and credibility, and must be capable of engaging passionately to bring people along the journey
- Advanced relationship building skills - must have experience and confidence of building customer relationships a CxO and Director level
- Advanced Consulting skills
- Advanced Project Delivery experience - authentic and can talk from experience of delivering large complex implementations, ideally from the perspective of being a customer.
- Strong Analytical skills
- Highly motivated and result oriented
- Strong communications & presentation skills
- Strong structural work methods, multitasking and time management skills
- Self-driven independent work ethic that drives internal and external accountability
- Solid problem solving and assertive consultative skills
- Skills in business process analysis
- Proven ability to be hands on within a heavy workload environment
- Must be a team player and able to work with and through others