Procurement Customer Service Officer

NHS

  • Cardiff
  • £27,898-30,615 per year
  • Permanent
  • Full-time
  • 5 days ago
If you're looking for a career in Procurement that keeps you motivated, offers potential for personal development and puts you in a position to make a positive difference to the NHS in Wales, then NWSSP Procurement Services has a career that will interest you.NWSSP Procurement Services is an established employer that supports the delivery of goods and services to NHS Wales. We aim to be a "trusted advisor" and indispensable partner for our customers on all procurement issues. We aim to be an organisation that is thought of positively by people who work both for us and with us, whilst adhering to a clear set of values that underpin everything we do. We are an award winning employer, regularly being recognised both locally and nationally for the work that we do for NHS Wales in the world of procurement.We are committed to the development of our staff and each year we are able to support the progression of our staff through the levels of CIPS qualifications - our goal is to have a fully skilled, dedicated professional workforce that supports NHS Wales in all areas of the Procure to Pay process.Main duties of the jobThis role acts as a key link between NWSSP Procurement Services and its customers, promoting best practices in Procure-to-Pay (P2P) processes. The post holder supports the Senior Procurement Business Manager in delivering a professional procurement service aligned with the NWSSP Business Plan. They ensure the service is responsive, cost-effective, and adaptable to user needs, while driving national and local targets, efficiencies, and value-added initiatives. A core focus is on influencing procurement decisions, negotiating non-contract requisitions, and collaborating with partners to improve processes, standardise products, reduce costs, and enhance quality and service.The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.About usAt NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.Excellent customer service is something we strive for, for both our internal and external customers.Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.DetailsDate posted29 August 2025Pay schemeAgenda for changeBandBand 4Salary£27,898 to £30,615 a year per annumContractPermanentWorking patternFull-timeReference number043-AC148-0825Job locationsWoodland HouseMaes-y-Coed RoadCardiffCF14 4HHJob descriptionJob responsibilitiesYou will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job descriptionJob responsibilitiesYou will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.Person SpecificationQualifications and KnowledgeEssential
  • 5 GCSE's grade C and above, including Maths & English or equivalent.
  • Knowledge of Procure to Pay cycle acquired through NVQ/BTEC level 2/3 or equivalent qualification/expierience.
  • Qualified to CIPS (Level 4) or equivalent experience.
Desirable
  • 2 A-levels or equivalent.
  • Customer Service Qualification.
  • Awareness of Business planning principles.
  • Working knowledge of procedures including problem solving techniques.
  • Knowledge of best practice, benchmarking and performance measurement techniques.
  • Knowledge of P2P (Procure-to-Pay) processes or similar transactional systems.
  • Familiarity with KPIs and performance targets within a customer service or finance context.
OtherDesirable
  • Ability to travel (public and/or private) off site for meetings (as appropriate) throughout Wales and other parts of the UK.
  • Deliver excellent customer service to our internal and external customers, helping us to maintain the customer service excellence standard.
ExperienceEssential
  • Proven ability to establish and enhance effective working relationships with stakeholders.
  • Expierience of working in a customer service function e.g. handling customer queries, managing and resolving issues, ensuring customer satisfaction.
Desirable
  • Experience of managing staff.
  • Ability to analyse and interpret complex data sets.
  • Proven ability to deliver high-quality customer service.
  • Experience managing invoices on hold (IOH) and resolving supplier payment issues.
  • Good organisational skills, with the ability to manage priorities and meet deadlines.
  • Ability to use action points and follow processes to ensure smooth transactions.
  • Ability to investigate and resolve customer or supplier issues effectively.
Skills and AttributesEssential
  • Ability to work to deadlines.
  • Dynamic approach to work.
  • Numerate.
  • Articulate.
  • Competent in the use of Microsoft Products (Office 365 including Excel, Word, PowerPoint, Outlook).
  • Proven ability to prepare documentation utilising Microsoft products that are both structurally and grammatically correct and capable of final presentation.
  • Excellent organisational skills.
  • Proven communication skills.
  • Excellent interpersonal skills.
  • Ability to follow work through to completion.
  • Ability to work positively as part of a team.
Desirable
  • Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading and writing in Welsh.
Person SpecificationQualifications and KnowledgeEssential
  • 5 GCSE's grade C and above, including Maths & English or equivalent.
  • Knowledge of Procure to Pay cycle acquired through NVQ/BTEC level 2/3 or equivalent qualification/expierience.
  • Qualified to CIPS (Level 4) or equivalent experience.
Desirable
  • 2 A-levels or equivalent.
  • Customer Service Qualification.
  • Awareness of Business planning principles.
  • Working knowledge of procedures including problem solving techniques.
  • Knowledge of best practice, benchmarking and performance measurement techniques.
  • Knowledge of P2P (Procure-to-Pay) processes or similar transactional systems.
  • Familiarity with KPIs and performance targets within a customer service or finance context.
OtherDesirable
  • Ability to travel (public and/or private) off site for meetings (as appropriate) throughout Wales and other parts of the UK.
  • Deliver excellent customer service to our internal and external customers, helping us to maintain the customer service excellence standard.
ExperienceEssential
  • Proven ability to establish and enhance effective working relationships with stakeholders.
  • Expierience of working in a customer service function e.g. handling customer queries, managing and resolving issues, ensuring customer satisfaction.
Desirable
  • Experience of managing staff.
  • Ability to analyse and interpret complex data sets.
  • Proven ability to deliver high-quality customer service.
  • Experience managing invoices on hold (IOH) and resolving supplier payment issues.
  • Good organisational skills, with the ability to manage priorities and meet deadlines.
  • Ability to use action points and follow processes to ensure smooth transactions.
  • Ability to investigate and resolve customer or supplier issues effectively.
Skills and AttributesEssential
  • Ability to work to deadlines.
  • Dynamic approach to work.
  • Numerate.
  • Articulate.
  • Competent in the use of Microsoft Products (Office 365 including Excel, Word, PowerPoint, Outlook).
  • Proven ability to prepare documentation utilising Microsoft products that are both structurally and grammatically correct and capable of final presentation.
  • Excellent organisational skills.
  • Proven communication skills.
  • Excellent interpersonal skills.
  • Ability to follow work through to completion.
  • Ability to work positively as part of a team.
Desirable
  • Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading and writing in Welsh.

NHS