Sales and Customer Service Administrator
- Weston-super-Mare, Somerset
- £26,000 per year
- Permanent
- Full-time
Hours: 9am - 5pm, Monday to Friday
Salary: Up to £26,000 PAAre you a confident and experienced administrator with a knack for spotting opportunities? Do you enjoy building relationships and helping customers find the right solutions - without the pressure of a hard sales environment? If so, this could be the perfect role for you!We're working with a well-established UK-based company that's a leader in its field, supplying high-quality equipment and services to a loyal and growing customer base. Based in modern, open-plan offices with free parking, casual dress, and a friendly, down-to-earth team of 9, this is a great opportunity to join a business that values your input and supports your growth.What You'll Be Doing:As a Sales & Customer Service Administrator, you'll play a key role in supporting the sales process and enhancing customer experience. Your responsibilities will include:
- Customer Engagement - Responding to emails and calls with professionalism and warmth, identifying customer needs and offering suitable solutions.
- Upselling & Cross-Selling - Spotting opportunities to introduce complementary products or upgrades that add value for the customer.
- Sales Support - Preparing accurate quotes, following up on warm leads, and helping convert enquiries into confirmed orders.
- Marketing Outreach - Sending promotional materials and product updates to keep customers informed and engaged.
- Order Management - Coordinating orders from start to finish, ensuring smooth delivery and excellent service.
- Supplier Liaison - Working with suppliers to obtain quotes and manage procurement paperwork.
- Logistics Coordination - Organising deliveries and resolving any issues quickly and efficiently.
- Proven experience in a fast-paced administrative or customer service role.
- A keen eye for spotting sales opportunities and a confident, consultative approach.
- Strong communication skills - both written and verbal.
- Excellent organisational skills and the ability to manage multiple priorities.
- A proactive, can-do attitude and a team-focused mindset.
- Confidence using Microsoft Office and CRM systems (or the ability to learn quickly).
- Free on-site parking
- Casual dress code
- Supportive, friendly team
- Modern office environment
- A role where your ideas and input are genuinely valued