Patient Experience Coordinator

Spire Healthcare

  • Macclesfield, Cheshire
  • Permanent
  • Full-time
  • 20 days ago
Job Description:Patient Experience Coordinator | Spire Regency | Macclesfield | Full-time | Permanent | 37.5 hours per weekSpire Regency Hospital, Macclesfield is currently looking for an experienced Coordinator to join their Governance team on a full-time and permanent basis.Spire Regency Hospital, Macclesfield takes pride in providing a high standard of care to all patients. With a wide range of specialities offered, you can get fast access to expert healthcare, from consultations and diagnosis to personalised treatment and aftercare.As Patient Experience Coordinator, you will lead and drive improvements to the patient experience, utilising all information available within Spire. Monitor any changes made and ensure initiatives are trialled, reviewed and embedded.You will also be supporting the Clinical Governance Lead in the distribution and liaison arrangements for information, including data input/cleansing analysis, presentation and report writing in order to support the administration of the clinical governance framework.Duties and responsibilities
  • Be familiar with CQC regulations, to work with the governance team to maintain good outcomes for CQC inspections and develop plans to be Outstanding
  • Ensure that the views of patients and customers are used to guide and inform the provision of services through patient forums, engagement with patient representative groups, dissemination of feedback from questionnaires, complaints etc
  • Ensure that an overview of meeting outcomes and any concerns are discussed at the Clinical Governance Committee to ensure triangulation with clinical effectiveness information
  • Monitoring of hospital metrics against the Patient Experience and Engagement Framework including audits relating to patient experience and Complaints
  • Contribute to Patient Experience Lead Forums
  • To ensure lessons and trends from complaints and patient feedback are reviewed, discussed, analysed and acted upon
Who we're looking for:
  • Experience of dealing with patients and other stakeholders
  • Excellent communication and interpersonal skills with the confidence and ability to build relationships with diverse audiences
  • Enthusiasm, initiative and drive
  • Flexible and proactive approach to work
  • Excellent attention to detail
  • IT Literate and strong administrative skills
  • Knowledge of CQC regulations and GDPR
  • At all times maintain confidentiality and discretion.
  • Able to work to tight timescales
  • Keen interest in the development and service improvement of the hospital
Benefits:We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • 'Spire for you' reward platform - discount and cashback for over 1000 retailers
  • Private medical insurance
  • Life assurance
  • Save an average of £50 per month with our free onsite car park
We commit to our employees well-being through work life balance, on-going development, support and reward.Our ValuesWe are extremely proud of our heritage in private healthcare and of our values as an organisation
  • Driving clinical excellence
  • Doing the right thing
  • Caring is our passion
  • Keeping it simple
  • Delivering on our promises
  • Succeeding and celebrating together
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 50 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Spire Healthcare