Post Office Development Manager - Retail Operations

Henderson Group

  • Newtownabbey, Co Antrim
  • Permanent
  • Full-time
  • 9 days ago
Post Office Development ManagerAttractive Salary, Benefits, Company Car & Bonus36.5 Hour WeekField (various locations across NI) and Office based (Newtownabbey)At Henderson Group, we are proud to be Northern Ireland's leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024.We're a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well.Henderson Retail is the largest organisation to be awarded Investors in People Platinum in Northern Ireland. The IIP framework recognises people management excellence and our commitment to investment in people.As well as a great range of quality groceries and award-winning food, many of our stores offer Post Office Services including parcel service and Post Office Counters to make shopping with us as convenient as possible. We are proud to contribute to our local economy and environment.A look into the roleReporting to the Post Office Commercial Manager, the Post Office Development Manager will work with a team of Post Office Managers, Senior Post Office Managers, Store and Area Managers to improve capability and will drive performance within the Henderson Retail Post Office business.This role will be very well suited to a candidate who is target driven and thrives on coaching and knowledge sharing. Working with our Post Office teams you will make a significant contribution to the overall performance of the Post Office businessWorking as Post Office (PO) Development Manager you will:
  • Take responsibility for driving overall performance across all PO KPI's - income growth, profit, customer experience, audit etc in a cluster of our largest PO's.
  • Coach team members to ensure quality customer conversations are being held consistently and appropriate products & services are being offered.
  • Analyse performance data, generate insights and produce action plans to improve KPIs.
  • Support and give guidance to Post Office Managers to ensure all duties are fulfilled whilst maintaining a high-quality service at all times.
  • Support Post Office Managers in the induction, training and ongoing development of Post Office team members.
  • Conduct audits and support with cash loss investigations to minimise risk within the PO business.
  • Support Senior Post Office Managers to enhance performance across cluster KPIs.
  • Coach & mentor Senior Post Office Managers to improve capabilities and develop their coaching skills.
  • Design & deliver training solutions to include: event workshops; robust new start training programme; rolling workshop series for PO store teams etc.
  • Influence and gain buy in from Store Managers and Area Managers to ensure PO capability and performance is a focus in the Store and Area.
  • Contribute to continuous improvement within the Post Office Commercial Operation, making recommendations for enhancing efficiency and maximising income.
  • Support PO Commercial Manager as required.
  • Look for opportunities to enable PO teams to get involved in the Communities in which they trade.
Skills for SuccessJoining us as Post Office Development Manager, the minimum criteria you'll need is:
  • GCSE English & Maths (or equivalent) at Grade C or above
  • Proven ability to lead a team to deliver across a range of commercial KPI's (including sales, profitability, customer satisfaction, and operational performance)
  • Minimum 2 years' proven experience coaching individuals or teams to improve performance in a retail, sales, or customer service environment, with measurable outcomes (e.g., improved KPIs, skills development, or progression).
  • Demonstrated success in achieving and exceeding sales targets within a customer-facing environment.
  • Proficient in Microsoft Office applications particularly Excel
  • Full Clean UK or EU Driving License
The Attributes you'll need include:
  • Strong communication & interpersonal skills.
  • Ability to lead & influence others.
  • An aptitude for coaching, mentoring & knowledge sharing.
  • Ability to develop strong relationships with both internal and external stakeholders.
  • Strong customer focus and ability to motivate and inspire others to deliver outstanding results.
It is Desirable if you have:
  • A relevant third-level qualification (e.g., Business, Retail Management, Learning & Development, Coaching, or a related field) that supports commercial, operational, or people development capabilities.
  • Experience in designing and delivering impactful training solutions, including induction programmes, skills workshops, and ongoing development initiatives tailored to diverse learning needs within a retail, customer service, or financial environment.
  • Direct experience working within a Post Office environment, with a strong understanding of Post Office operations, compliance, customer service expectations, and product/service offerings.
Are we right for you?As part of this role, it will be important that you feel aligned with the values that we live and work by.Ambition - We always strive to be better. We seek new challenges and look for ways to do things better.Customer First - We provide exceptional service. We put customers at the heart of everything and support our communities.Teamwork - We succeed together. We help colleagues to succeed, and we share our knowledge and skills.Integrity - We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.The RewardThe impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. In the last year Henderson group staff and retail stores raised over £1 million for charity partners.We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.Benefits include market competitive salary, company car, bonus, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Reward Gateway Employee Recognition & Discount Scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.This is a full-time position working 36.5 hours per week. Normal working hours will be 8:45am-4:45pm Monday to Thursday and 8:45am-3:45pm FridayIf you'd like to speak with us before making your application, our Talent Acquisition Specialist - Joanne McClelland would be happy to have a confidential chat with you about the role on offer - email joanne.mcclelland@henderson-group.com to get in touch.Completed applications must be submitted online by midnight on Tuesday 9th September 2025*Applicants should note that we reserve the right to apply the desirable criteria if required at shortlisting stage.We are an equal opportunities employer.

Henderson Group