Band 4 ICT Service Desk Analyst

MPA Recruitment

  • Ballymoney, Co Antrim
  • £13.57 per hour
  • Temporary
  • Full-time
  • 2 days ago
Location: Causeway House Route Complex, Ballymoney
Band: Band 4
Job Type: Full-time / Temporary (until the end of March 2026 with possible extension)
Rate of Pay: £13.57 per hour
Working Hours: 9:00am - 5:00pm, Monday to FridayAbout the Role:An exciting opportunity has arisen for a highly motivated and customer-focused individual to join our ICT team as a Service Desk Analyst (Band 4). Based at Causeway House Route Complex, Ballymoney, you will be the first point of contact for ICT support and play a key role in delivering high-quality technical assistance to staff across the organisation.Key Responsibilities:
  • Provide 1st and 2nd line support for a range of ICT systems, applications, and hardware
  • Log, track, and resolve incidents and service requests in line with agreed service levels
  • Escalate issues to relevant teams where necessary and follow up to ensure resolution
  • Assist in the configuration, deployment, and maintenance of end-user devices
  • Support users in the use of standard software packages and bespoke applications
  • Maintain accurate records and documentation within the service management system
  • Contribute to continuous service improvement initiatives
Essential Criteria:Applicants must meet one of the following:
  • Hold an HND or relevant professional qualification in an ICT discipline and have worked for at least 6 months in an ICT-related technical role*
OR * Have worked for at least 1 year in an ICT-related technical role**AND
  • Hold an ITIL Foundation Certificate, or in the absence of same, can demonstrate knowledge of ITIL principles and be willing to secure certification within 6 months of appointment
  • Hold a current full driving licence valid for use in the UK and have access to a car on appointment
(This criterion will be waived for applicants whose disability prohibits driving but who have access to a form of transport approved by the Trust that enables them to carry out the duties of the post.)Desirable Criteria:
  • Experience in a public sector or healthcare ICT environment
  • Familiarity with service management tools (e.g., TOPdesk, ServiceNow)
Benefits:
  • Rate of pay is £13.57
  • Annual leave entitlement
  • Supportive team environment
  • Standard weekday working hours: 9am - 5pm, Monday to Friday
If you wish to apply for this position please send your CV to or contact our Coleraine office on 02870357035.

MPA Recruitment