Account Manager

Kingsgate Recruitment

  • Manchester
  • £28,000-30,000 per year
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
Salary: £28,000 to £30,000Our client is a rapidly expanding digital lead generation company who are seeking an Account Manager to join their growing team.The Account Manager is responsible for the overall success and growth of a portfolio of high-value client accounts. With full ownership of 5-10 accounts, they act as the strategic lead- overseeing campaign performance, maintaining client relationships, and driving team success. They coordinate a team of Sales Representatives to ensure meetings are booked to target and that clients receive exceptional serviceThe Role
  • Manage a portfolio of 5-10 accounts
  • Fully accountable for client performance and results (75% Retention)
  • Assist the onboarding process for new clients including campaign setup and expectations alignment
  • Fully responsible for managing and leading client renewals
  • Including upsell conversations and retention strategy
  • Own all client communications including: Leading weekly or bi-weekly catch-up calls with full confidence, clearly reporting campaign progress: successes and focus areas and blockers
  • Handling tough conversations and managing client expectations with professionalism
  • Pushing back appropriately when expectations do not align with campaign realities
  • Collate & send daily end-of-day (EOD) dialling notes to clients
  • Write and refine outreach scripts and messaging frameworks for campaigns
  • Drive account success through strategy
  • Data targeting and campaign insights
  • Collaborate with and upskill Sales Reps assigned to each account
  • Review performance metrics and proactively identify improvements
  • Troubleshoot underperformance and adjust outbound strategies accordingly
  • Maintain client satisfaction and retention through consistent delivery
  • Proactively communicate with the Directors on client performance and satisfaction
  • Ensure there are no surprises around poor results or unhappy clients
Please get in touch with the team on 02085497212 or submit your CV using the link below

Kingsgate Recruitment