Account Handler
- Birmingham
- £35,000-40,000 per year
- Permanent
- Full-time
BIRMINGHAM
SALARY up to £40,000 DoE PLUS HYBRID WORKINGTHE OPPORTUNITY:A well-established Birmingham-based insurance broker is expanding its team and is looking for a Commercial Account Handler to join and support the commercial insurance team.
In this role, you will assist Account Executives by managing client portfolio requests such as mid-term adjustments, renewals, and general client queries. You'll work with mid-market and corporate clients, handling policies typically starting from around £15,000.
You will act as a key point of contact for clients, so strong communication skills and the ability to respond promptly and professionally to queries are essential.BENEFITS:
- 25 days holiday plus Christmas and Bank Holidays
- Healthcare package
- 3x death in service cover
- Car parking facilities
- Bonus scheme
- Study payment and study leave support
- Corporate membership paid
- Hybrid working: typically 2 days home, 3 days in office
- Supporting Account Executives with client management and portfolio maintenance
- Liaising with clients and insurers to resolve queries
- Assisting with mid-term adjustments and renewal processes
- Preparing renewal documentation and reports for review
- Building and maintaining positive client relationships
- Handling day-to-day account administration tasks
- Experience in an Account Handler or similar customer-facing role within commercial insurance or financial services
- Exposure to commercial insurance policies, ideally mid-market clients
- Strong organisational and communication skills
- Commitment to gaining industry qualifications (Cert CII preferred, with willingness to work towards DipCII)
- A proactive and client-focused approach