Who are we?Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.At Howden - Corporate & Commercial, insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.We are seeking a Corporate Account Handler to support our team and assess our clients’ insurance requirements, deal with general enquiries, renewals, mid-term adjustments, obtaining quotations and invoicing of premiums. Dealing with our Mid-Market / Corporate clients, you will have a passion for providing excellent service to your clients and be excited about the prospect of working with a growing insurance broker that’s making a real impact in the market.Join us and be part of a team dedicated to providing outstanding service to our clients. We promote personal and professional growth. This is a full time, permanent position with the option to work 2-3 days per week in our Birmingham office for a balanced work experience.Overview:Organise and manage personal work activities to achieve team objectives and meet agreed targetsParticipate in team meetings, reporting on business progress within your area of expertiseManage assigned projects and contribute to other projects as requiredReview client documentation to ensure comprehensive and accurate information is presented for the quoting processCollate and communicate client requirements to ensure appropriate marketing of the riskLiaise with clients to resolve queries and respond to market and third-party queries as appropriateProduce high-quality market documentation, securing appropriate authorisationsTake ownership for data entry, credit control, and chasing subjectivities when requiredWork with underwriters to place insurance that balances quality, coverage, and priceProcess data promptly and accurately on relevant systems to support client service and internal processesMaintain accurate and timely documentation for clients, ensuring proper organisation of records.Conduct due diligence/sanctions checks in line with company proceduresAdhere to company policies, procedures, and obtain required authorisationsFoster and nurture positive relationships with colleagues and external contactsProvide support and assistance to senior colleagues and/or their clients on requestDeal with or refer client enquiries, renewals, and mid-term adjustmentsKnowledge:Working knowledge of all the main classes of General Insurance and the CII’s Code of Ethics and GDPRMust have a minimum of 2 years’ experience dealing with SME or commercial clientsSkills:Good level of technical insurance skills, to be assessed by regular in-house testingAccuracy and attention to detailAbility to process work quickly and efficientlyAbility to prioritise work and meet deadlinesExcellent client service skillsGood negotiation and broking skillsAbility to gather and analyse information from the clientAbility to identify and respond appropriately to an individual client’s level of understandingQualifications:GCSEs A-C in Maths & EnglishCert CII (desirable)Acturis (desirable)What do we offer in return?A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something newWe support each other in the small everyday moments and the bigger challengesWe are determined to make a positive difference at work and beyondReasonable adjustmentsWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent
