Receptionist

NHS

  • Bradford
  • Permanent
  • Part-time
  • 16 days ago
We are looking for a part time receptionist to be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.Previous applicants need not apply.Main duties of the jobDuties can include but are not limited to, greeting, and directing patients, effective use of the appointment system, booking appointments, processing of information, and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.About usWe are a large training practice with teams comprising of clinical and non clinical staff, with the experience and knowledge to support the Practice.Equality and Diversity:
  • Supporting the equality and diversity, and rights of patients, carers, and colleagues.
DetailsDate posted18 August 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternPart-timeReference numberA1399-25-0009Job locations195 Girlington RoadGirlingtonBradfordBD8 9PBAllerton Health CentreBell Dean RoadAllertonBradfordWest YorkshireBD15 7WAJob descriptionJob responsibilitiesThe following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:a. Maintaining and monitoring the practice appointment systemb. Process personal, telephone and e-requests for appointmentsc. Answer incoming phone calls, transferring calls or dealing with the callers request appropriatelyd. Front desk duties, including correct procedure for arriving patients.e. Prescription requestsf. Signpost patients to the correct serviceg. Initiating contact with and responding to, requests from patients, team members and external agenciesh. Read code data on SystmOnei. Photocopy documentation as requiredj. Data entry of new and temporary registrations and relevant patient information as requiredk. Input data into the patients healthcare records as necessaryl. Direct requests for information i.e., SAR, insurance / solicitors letters and DVLA forms to the Medical Secretary.m. Manage all queries as necessary in an efficient mannern. Carry out system searches as requestedo. Maintain a clean, tidy, effective working area alwaysp. Monitor and maintain the reception area and notice boardsq. Support all clinical staff with general tasks as requested Job descriptionJob responsibilitiesThe following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:a. Maintaining and monitoring the practice appointment systemb. Process personal, telephone and e-requests for appointmentsc. Answer incoming phone calls, transferring calls or dealing with the callers request appropriatelyd. Front desk duties, including correct procedure for arriving patients.e. Prescription requestsf. Signpost patients to the correct serviceg. Initiating contact with and responding to, requests from patients, team members and external agenciesh. Read code data on SystmOnei. Photocopy documentation as requiredj. Data entry of new and temporary registrations and relevant patient information as requiredk. Input data into the patients healthcare records as necessaryl. Direct requests for information i.e., SAR, insurance / solicitors letters and DVLA forms to the Medical Secretary.m. Manage all queries as necessary in an efficient mannern. Carry out system searches as requestedo. Maintain a clean, tidy, effective working area alwaysp. Monitor and maintain the reception area and notice boardsq. Support all clinical staff with general tasks as requestedPerson SpecificationPersonal QualitiesEssential
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check
QualificationsEssential
  • Educated to GCSE level or equivalent
Desirable
  • GCSE Mathematics & English (C or above)
  • AMSPAR Receptionists Qualification
  • NVQ Level 2 in Health and Social Care
ExperienceEssential
  • Experience of working with the general public
  • Experience of administrative duties
  • Experience of working in a health care setting
  • SystmOne experience
SkillsEssential
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Microsoft Office and Outlook packages
  • SystmOne
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure
Person SpecificationPersonal QualitiesEssential
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check
QualificationsEssential
  • Educated to GCSE level or equivalent
Desirable
  • GCSE Mathematics & English (C or above)
  • AMSPAR Receptionists Qualification
  • NVQ Level 2 in Health and Social Care
ExperienceEssential
  • Experience of working with the general public
  • Experience of administrative duties
  • Experience of working in a health care setting
  • SystmOne experience
SkillsEssential
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Microsoft Office and Outlook packages
  • SystmOne
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

NHS