Adore Recruitment is working with a well-established and highly respected client who is looking to recruit a Service Desk Advisor to join their busy and friendly head office team based in Harold Wood.Established in 1980, our client has built a strong reputation for providing outstanding service and expert installation of commercial equipment. Today, they are proud to be the UK’s largest independent service company in their sector – and they continue to grow.Excitingly, they will soon be moving into brand-new, modern offices — making it a fantastic time to join the business as it evolves and invests in its future.The RoleAs a Service Desk Advisor, you’ll act as the first point of contact for customers, managing incoming service requests by phone and email. You’ll be responsible for logging jobs, coordinating responses, resolving routine issues, and ensuring all customer queries are handled professionally and efficiently.Ideal BackgroundThis role is perfect for someone with previous experience in a coordinator, scheduler, or helpdesk role, particularly within a service-based or technical environment. If you’re organised, proactive, and confident communicating with customers, this could be your ideal next step.Key ResponsibilitiesResponding to customer calls and emails professionally and promptlyLogging service jobs and tracking progressFollowing up on outstanding or overdue tasksProviding accurate updates and helpful information to customersEscalating unresolved issues to supervisors or managementSupporting with service reports and general adminWhat’s on Offer£28,500 annual salaryFull-time, office-based positionJust a 10-minute walk from Harold Wood stationJoining as the company moves into brand-new modern officesA supportive, welcoming team environmentReal opportunities for progression within a well-established and growing organisation
