Medical Product Support Specialist

  • Esher, Surrey
  • Permanent
  • Full-time
  • 5 hours ago
Job Category: Project/Program ManagementJob Description:In coordination with LHT's Medical Director, and under the guidance of the Senior Product Manager, the Medical Product Support Specialist will be responsible for maintaining and developing the medical datasets that underpin Verisk's Risk Rating Tools. The role will initially focus on supporting our Travel Insurance Risk Rating Tool, but will broaden over time to contribute across other products such as Health, Life, and Critical Illness. This provides an excellent opportunity to build a wide understanding of medical risk rating in different insurance markets. The successful candidate will work closely with the Senior Product Manager to gain technical, commercial, and client-facing experience that strengthens the product team and ensures high-quality delivery.While there is no immediate expectation of product ownership, over time the role may provide a pathway towards greater responsibility, including the potential to take on a product owner position in the longer term. A keen eye for detail will be key to success - ensuring accuracy in medical data, risk ratings, and communications helps maintain the quality, reliability, and credibility of our products with insurers, regulators, and customers.The role will focus on
  • Risk Rating Development - Using relevant medical and market data to support a consistent, accurate, and robust approach to rating pre-existing medical conditions for insurance applications.
  • Ongoing Dataset Management - Helping to identify and implement updates that reflect new medical conditions, treatments, research findings, regulatory changes, customer feedback, and claims analytics.
  • Product Maintenance & Delivery - Working with Product and Client Services teams to plan, implement, test, and release updates to Risk Rating Tools, and assisting Client Services in explaining and justifying changes to clients throughout the update cycle.
  • Product Innovation - Contributing ideas and medical expertise to the development of new features or tools that enhance our Risk Rating Tools across different product lines.
  • Specialist Client Support - Supporting the Risk Rating Support Line by helping to manage and resolve complex medical underwriting queries, ensuring accurate and consistent outcomes for clients.
The role will be based at LHT's Head Office in Esher, Surrey and may require travel to other company sites and/or client sites including travel outside of the UK.Responsibilities:
  • Learn how insurers approach medical risk assessment and apply your clinical knowledge to strengthen our risk rating datasets and outputs for insurers, intermediaries, and customers.
  • Maintain up-to-date knowledge of medical advancements, treatment pathways, and public health trends relevant to insurance.
  • Apply strong attention to detail when reviewing datasets, risk ratings, and documentation to ensure accuracy, consistency, and regulatory compliance.
  • Work closely with the Senior Product Manager and Business Development teams to understand the impact of regulatory and legislative changes across markets.
  • Collaborate with the leadership team and data analytics specialists to explore how product and claims data can improve our tools and create additional value for clients.
  • Support Client Services in clearly explaining the reasoning and evidence behind dataset changes to clients during the update cycle.
  • Gain an understanding of the Risk Rating Tools' features and capabilities, and contribute ideas to improve how clients use them and benefit from them.
Qualifications:
  • A nursing qualification (e.g., RN, BSc Nursing) with a minimum of 6 years' post-qualification experience (essential). Applicants with a medical qualification (e.g., MBBS, MD) and equivalent experience may also be considered.” (essential).
  • Experience working in a clinical setting, whether acute care or another relevant area of practice (preferred)
  • Broad and current knowledge of human anatomy, physiology, and a wide range of medical conditions (essential).
  • Current registration with the GMC, NMC, or equivalent professional medical body (desirable).
  • Experience in, or understanding of, commercial life, health, or travel insurance (preferred).
  • Experience in, or understanding of, medical research (desirable).
  • Experience in, or understanding of, risk assessment and/or underwriting (desirable).
  • Strong attention to detail with a commitment to accuracy in data handling, analysis, and communication (essential).
Key Competencies
  • Ability to work effectively both independently and within a multidisciplinary team.
  • Excellent written and verbal communication skills, with confidence in presenting to varied audiences.
  • Logical thinking, analytical skills, and effective problem solving.
  • Understanding of risk assessment principles, probabilities, and statistics (desirable).
  • Ability to translate complex medical information into clear, plain English for product development, client communications, and training.
  • Pragmatic and solutions-focused approach to challenges.
  • Interest in, and aptitude for, working with technology (desirable).
  • Customer-focused mindset - Awareness of how clinical expertise can be applied to meet client needs and support product development
  • Competent IT skills, including MS Office (essential) and database use (desirable)
About Us:For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.Verisk Businesses- provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision- supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences- offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient- provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.- provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance- delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement- offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.- provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become strongerVerisk Analytics is an equal opportunity employer.All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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