Customer Service Support - 6 month contract

• Deliver high-quality customer service via phone and email, ensuring a positive customer experience.
• Handle inbound calls from both customers and field technicians, providing effective support and assistance.
• Respond to general enquiries through the dedicated customer service inbox and other team-managed mailboxes.
• Manage customer queries related to repair scheduling using internal booking systems.
• Collaborate with the Planning Team to resolve more complex scheduling or service-related queries.
• Investigate and resolve customer and administrator complaints, accurately logging cases in the complaints database.
• Communicate with Regional Managers to obtain updates on repairs and complaints as needed.
• Process daily quotation requests from private customers, ensuring timely and accurate responses.
• Participate in any formal or informal training sessions provided by the company and attend meetings as required.

• Demonstrated track record of delivering exceptional customer service via phone and email.
• Strong active listening skills to effectively understand and respond to customer needs.
• Highly organised with the ability to manage time and tasks efficiently.
• Capable of multitasking while maintaining strong attention to detail.
• Proficient in using various computer systems and software applications.
• Skilled in empathising with customers and conducting thorough fact-finding.
• Collaborative team player with the ability to work effectively within a small team environment.

• Competitive salary
• 25 days of holiday leave, plus standard bank holidays and up to 10 extra days per annum (Free).
• On-site parking for added convenience.
• Cycle to work scheme
• Gym discount
• Life Cover
• Opportunity to work in a supportive and focused environment.

Michael Page